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Business Profile

Recreational Vehicles

YPK Motorsports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreational Vehicles.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a brand new 2023 Scag 52" walk behind mower
    Model # ************* ****** * ******** Total cost- $7,265.70
    Purchase date- 06/06/2023
    Purchased from another dealer who was excellent.

    In March or 2024, my mower began to have mechanical issues. By April 2024, my mower had stopped working all together so I contacted my local Scag certified dealer and Mechanic. I dropped the mower to YPK Motorsports in Pound, VA then.
    I have yet to receive a fix for my mower and can never get ahold of anyone. When I do get ahold of ****** in the service department, I am given the run around about how parts are on backorder, warranty hasn't went through, order for the parts was accidently canceled, the parts they got didn't work for that mower and on and on. I've been more than patient, but my patience has completely run out as I have lost numerous jobs for this, in clouding a major contract worth $5,700 / month along with several other jobs due to not being able to keep up with my smaller scale machines. I have also paid out $1,827 towards the loan this year since they received the mower and I have not used it once. I spoke to ****** last on October 25,2024 and was told the parts were 9n their way and should be there by the end of the week and they would get them on and call me immediately. It is now December 9, 2024 and still no word. I will be looking for compensation through the courts for this poorly handled business and loss of income unless they would rather settle out of court.
    I need a fix to this NOW. It has been long enough, a little over 8 months to be exact.

YPK Motorsports is NOT a BBB Accredited Business.

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