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Business Profile

Tree Services

Morris Landscaping & Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

This profile includes complaints for Morris Landscaping & Tree Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Morris Landscaping & Tree Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted him to cut down a tree on my property. He agreed and stated that he couldn't take the tree to the mill but would dispose of it by placing it on the back of my property. So, I agreed to the terms. I've contacted him several times about moving the logs to the back of my property and he always says he'll come, but never does. I just want him to complete the job. Either move the logs to the back of my property as agreed or haul them away.

      Customer Answer

      Date: 09/18/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Morris Landscaping & Tree Service regarding complaint ID ********.

      Regards,

      ***********************

    • Initial Complaint

      Date:10/24/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wednesday, September 28, 2022 I contacted Mr. ******************** by cell phone to request an estimate to remove three trees from my back yard. He came immediately after a previous appointment and gave me an estimate of $2200.00 with removal scheduled for Monday October 2, 2022. He explained that a deposit of $500.00 was required. I gave him a personal check that day for $500.00 to cover the deposit. I told him that I don't usually pay the deposit until I have a detailed contract and requested a receipt for the paid deposit. He explained that he would send me a receipt by email within the next hour or so. I received the estimate/contract but it did not indicate that the deposit had been received and the balance due was still $2200.00. When I discussed this with him he stated that I needed to sign and return the accepted estimate by email and he would return the estimate back to me showing the deposit paid. I expressed my concern about accepting the estimate while it still showed that I owe the deposit. So he emailed another estimate/contract that showed a balance due of $1700.00 after a "discount" of $500.00 but stated that the deposit of $500.00 was still due. I contacted him again to let him know that this was not acceptable. He tried to explain to me that the system he uses does not allow him to go in to make changes even though he changed it to reflect a discount. I explained to him that I will not sign or accept any estimate or contract that indicates that the deposit is still owed and to please return my deposit immediately. After two weeks, no response. I contacted him again to ask when will I receive the deposit. He stated that he has a non refundable deposit policy and was still willing to do the job. At this point I don't trust him and refused his offer. I informed him again that I never signed or accepted his estimate/contract and to return my deposit as soon as possible. To date I have not heard anything more from him.

      Customer Answer

      Date: 11/09/2022

      Please find requested information regarding additional information:

      Morris Landscaping & Tree Service

      4015 ********************

      ********, ** 23139

      **************

      Business Response

      Date: 12/02/2022

      Hello,

      Please see attached the estimate provided to ****************** as well as numerous text messages where we discussed the $500.00 deposit. She agreed to the job verbally and then gave deposit. All deposits are non-refundable. I explained to her that nothing else was due until the job was completed. 

      I look forward to hearing from you. 

      Thank you,
      O. Morris

      Customer Answer

      Date: 12/02/2022

      Better Business Bureau:

      I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [The deposit was given to Mr. ******************** on the morning of 9/28/2022. The written estimate of $2200.00 was received later that evening after Mr. ******************** had received the deposit. I expected the estimate to show that the deposit had been received and the total cost due would reflect the deduction for the deposit. It does not. It states that the deposit was still due. Mr. ******************** has not done any work on my project and I would like my deposit returned.  

      Regards,

      *****************************




    Morris Landscaping & Tree Service is NOT a BBB Accredited Business.

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