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Business Profile

Batting Cages

Swaders Sports Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on May 5th 2024 We had our son's birthday party at swaders Sports Park. they sold me the virtual reality attraction for $150. The employees could not get the attraction to work so I asked for my money back And they offered me an arcade credit. I told them that the party was over and there was no one to play in the arcade and we weren't coming back just to do the arcade so I just needed my money back. they rudely told me that there was no way they were giving me a refund and that I needed to leave. I talked to the HR manager and she told me there was no way I was getting my money back. I explain to her the situation and she doubled down. when I asked to talk to the owner her and her employees called the police on me for asking for the refund too much. this was a really bad experience to have at a kid's birthday party. The kids couldn't even do one of the three attractions we paid for which was $450 just for attractions and only two of them worked. they owe me $150 and they need to apologize. I can't get a hold of the owner. Please help me. I still have the receipt.

    Business Response

    Date: 06/12/2024

    We take all inquiries serious but ************** is not telling the facts of how our party works.  Our party packages consists of a certain number of attractions, it does not specify which.  So if something is down, he had other choices of attaractions like Mini Golf, Kidzone, Lasertag and GoKarts.  I have attached the packages, note that he had the mega package that consisted of 2 attractions (Attractions are $9 a piece) so I am not sure where he gets $150.00 refund.  Our policy at Swaders is that we do not give refunds, our manager did exactly as he should, and offered ************** $9 attraction be put back on each card, he refused.  By the time the yelling ended, Hologate VR was fixed but he wanted no part of this.  Also, he called our HR and told her he was going to get her personal cell number and harass her for the remainder of her life until he gets a refund, we take harassment serious here. ************** also left our party planner $100 tip, if he was so unhappy why would he do that?

Swaders Sports Park is NOT a BBB Accredited Business.

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