We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garbage Removal

Dominion Waste Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is not consistent with sending bills, you never know when youre going to be charged. Then they didnt pick up the trash for almost a month. Weve called and sent emails to cancel services but we still havent heard from them or received a bill in months.

  • Initial Complaint

    Date:05/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the landlord for a property at *************************************************************************************. The previous tenant, who had trash service with Dominion, moved out over two months ago. I have called Dominion at least three times and emailed once to have them pick up their trash can from the property, as the new tenant is not using Dominion. I have yet to get any sort of response from Dominion.

  • Initial Complaint

    Date:03/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Filed a complaint and I finally got a invoice with late fees. The charge was $207.00. The charged me for non payment of $132 which was paid December 13, 2022. In addition to removing the trash bin from my driveway I want a refund of the $132.00

  • Initial Complaint

    Date:03/20/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company does not pick up trash constantly. They discontinued service for non payment but I did not receive invoice. I paid with the hopes the trash will be taken weekly. No pick up. I call issues with transportation on voice mail. I have been taking trash to dump. Text message send invoice come get trash. Nothing. I didn't realize that this operation appears to be a man with trailer collecting bags of trash from containers. I can't get an invoice and can't get my trash removed. My support for small businesses is over. I want an invoice or the trash container removed from driveway.

  • Initial Complaint

    Date:03/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an invoice in the mail at the beginning of this year for trash services by Dominion Waste Services, and since we had recently changed trash collection companies, I went ahead and paid for the full 2023 year for $240.00 and put my check in the mail.Soon after mailing, I was speaking to my husband, who told me "I don't know why you received an invoice from them - they are not our trash collection company, and we have never been customers with them." I attempted to call the company several times with no response, so I left a detailed message with the company letting them know that we did NOT want to start service with them and asked them to void and destroy the check.On February 27th, they deposited my check. Since then, I have made over 10 phone call attempts, left messages, sent emails to both of their stated email addresses (to which my email checker shows have not even been opened by them), and reached out through their ******** messager, and I have not received a single response. I am upset that they sent me an invoice when I had never been a customer. I am upset that they deposited my check after specific instructions to cancel any account and not proceed. I am most upset that after depositing my check, they are making no attempts to rectify the situation.

  • Initial Complaint

    Date:01/08/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Has not fulfilled contract to provide garbage service until the end of the year. Last pickup was 12-22-22, contract was until 12-29-22 or the end of the year. Have not seen or heard from dominion waste since his last pickup!

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid for a year for trash pick up with them. We have our waste picked up every Monday. Last Monday Dec 19th trash was suppose to be picked up it wasn't so I waited the next day or two still no pick up. So I called and left two messages no call back. So I called again they answered and I was told he was in the hospital and trash will be pick up the following day or Saturday. Still no pick up on both days. As of today Dec 27th still no trash pick up. I've called the business numerous times and left voicemails, email and even FB message. Still nothing.

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out to this business multiple times to have my trash serviced. They sent me a bill stating I owe money yet I have documentation that I am fully paid through October. They have neglected my service for a month now because I work for a competitor trash company who does not service my area. He has said in conversation that my company hurt his business and he would get to it when he could with no results. I saw him near my house this morning servicing others yet never serviced me. This seems like a personal issue with me at this point because of my employer. I was solely trying to support another local business. I have seen where other customers cancel with this compnay and he dumps the trash in their yards and I would like to avoid that. I want my trash collected as I have paid for that service and the service cancelled. Attached are photos explaining all and I have even reached out to him through email with documentation still with no results.

Dominion Waste Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.