We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dentist

Radford Family Dental, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This dentist office has decided to no longer accept Medicaid patients. I scheduled an appointment 6 months ago for my child, and was called the day before to be told they would not accept her insurance. I had received several texts to confirm her appointment and done so in the previous weeks. I asked them when this decision was made because I had been there a week prior with my other child who also had Medicaid insurance. I also asked who they could recommend that would be taking Medicaid patients at this point. They would not tell me when the decision had been made, just that it began February 1st, and that they did not know any providers to recommend. I told them it was unacceptable that I had been in the office a week prior and been given no notification, even when scheduling my other child's appointment 6 months from now.

    Business Response

    Date: 02/23/2023

    We understand it was late notice given to our patients.  We original called Medicaid to see the process for terminating our contract with them.  We were told to send in a letter with a date we wanted the termination to be in effect.  We chose a future date 3 months out so that it would give us time to send letters to our patients. However, when we sent in our letter to Medicaid we were sent  an email back that we could not chose a future date.  I called Medicaid and was told once the letter was received our contract would end within 10 days.  We immediately started calling our patients that had upcoming appointments to let them know and promptly sent out letters to our patients. Thank you, ****** *** Insurance Coordinator

Radford Family Dental, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.