Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vendor given a check for 2,640.00 on 5/16/24. The work required was to modify the drainage ditch on the side of my driveway. The requirements were two-part, provide a detailed plan and perform the job. Vendor never provided a plan and start of the job. The terms of the invoice stated that travel time to the job site would be billed both ways. This amounts to three hours for each visit. The vendor shows up late and left early. After several requests for plans and lack of responders from the contractor. I stopped work. They were on-site for approximately 10 hours. Other administrative hours might have been performed. All phone calls get sent to voicemail.

  Business Response

  Date: 06/11/2024

  My apologies for any inconvenience this situation has caused. Prior to receiving any deposit we fully discuss the job in detail with each client. Once the non-refundable deposit is made we take that as an agreement and move forward on the job. Unfortunately, with this specific job an issue arose when the clients personal older own tractor malfunctioned. The job was placed on hold till client was able to fix tractor. In that time I was asked to return a nonrefundable deposit. I have reached out and told you and your wife that I would like to work with you to maximize your deposit, being we’ve already started the job. I would like to resolve this situation. Thank you, AshleyJane of All Trades, LLC

  Customer Answer

  Date: 06/25/2024

  I informed the business that my tractor was not working properly. Knowing this, they still chose to us it. After using it, they parked it and left. They did not tell me that it was leaking hydraulic fluid, resulting in no breaks or steering when I used it the next time.  I do not want them back on my property because of for the following reasons.  When we started the program was agreed it was agreed to work from a plant.  The plan was to show what and how a project was going to be accomplished.  Without a plan, we would have no knowledge of what they were going to do. There was a lack of communication regarding the days and time that they were going to show up to work.  When work was scheduled to start on a particular day, decisions were made not to show up based on whether with no communications informing us that they weren't coming.  On review of their invoice for a deposit, I discovered that it was their intention to Bill for an hour and 1/2.  One way for two people each time they came to the property.  The first two times they came to the property they spent four hours and left.  I would expect to pay a reasonable amount of travel time, but not six hours for a four hour visit.I understand the requirement of a deposit to front and an agreement but there was no agreement.  There was no plan, and each time we talked about what they were doing.  They said they had a go back and talk to somebody else to see if that was the right way to do it.  They said I'm suggesting that stone should be ordered and delivered to the property before the ditch was built.  When questioned about the size of the stone to be used.  No answer was provided.  It was just explained that the stone should be put into different piles scattered along the driveway so they wouldn't have to be moved very far.  When they started digging the ditch.  The dirt was piled up on the bank where it would wash down again with the next rain.  If the dirt isn't moved before the ditches put in the rain will wash it back and refill the ditch with dirt and the water will just run out on the driveway.  It's just apparent that they don't know what they're doing, long time ago I was told you always start a project like this from the bottom and work towards the top, so the water will have someplace to go.  If you start at the top.  The water will run down and turn the area that you working to into mud.  They don't seem to understand that either.  I have no faith in their work and the idea that they could come and continue working doing what?  They stated that my not agreeing to them starting and doing more was causing delays on other projects that they had going on since it appears that they do not have the training or skills to do my project in a matter that makes me feel comfortable.  It would be best if they worked on the projects that are being delayed.  But because the required plan was never submitted.  No contract was ever signed and there were serious questions on their work strategies.  I believe a partial return of some of the funds in the deposit is warranted.  If this cannot be agreed to, I still intend go to Small Claims Court 

  Business Response

  Date: 07/03/2024

  I fully apologize for any inconveniences this situation has caused. Unfortunately, your recollection of the issue isn’t an accurate representation of what occurred, and borderline slander. If you wish to seek legal action I will fully cooperate. Thank you, Jane Of All Trades