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Business Profile

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Perfect Dent Repair

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Date: 11-14-22 - Amount paid: $460 - Business said he would fix my dent, clean my headlights, and fix my fender liner that was falling off the car - He did very minimal shotty work and really didnt fix anything completely. He pulled the dent out but covered it with wax and told me not to wipe it until later to let it set but really he was just saying that so I didnt see it would still be covered is scratches he didnt fix. He cleaned my headlights simply by wiping them with a spray which is not the same as getting your head lights professionally cleaned, he didnt clean the inside or anything just wiped the top of them. The biggest problem was the fender liner. The whole reason I was interacting with him was because my fender liner was wrapping around my front wheel and falling off. He said he could fix it if I went to pull out money from the bank to give him. He gave me his business card and told me if I had any problems just bring it in and he would fix everything. He also said he would check my oil and other little things just to try and get the business. What happened was as I went to get the cash from my bank he simply pushed the fender liner back into the car and didnt really do anything to fix it. When I came to check on his work it was not sticking our of the car anymore so It looked like it was fixed and he said dont touch it because the glue needs to dry and if I touch it, it might break. He left as soon as I paid him but the fender liner ripped completely off as soon as I drove 10 yards away from my parking spot. I called his company made an appointment the next day. But on the day I was scheduled I went to the location and it was an apartment building and there was no one there. Ive tried calling again many times and no one answers anymore. He saw my car with the fender liner sticking out, said he would fix it, just pushed it back in, got my cash and left never to be seen again. A scammer. I have videos of the fender liner as well

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