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Business Profile

Computer System Designers

Maximus Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer System Designers.

Complaints

This profile includes complaints for Maximus Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Maximus Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Maximus Inc.

      1891 Metro Center Dr Reston, VA 20190-5287

    • Maximus Inc.

      3120 Fairview Park Dr Ste 400 Falls Church, VA 22042-4570

    • Maximus Inc.

      2620 Horizon Dr SE Ste B Grand Rapids, MI 49546-7936

    • Maximus

      1435 N Orchard St Boise, ID 83706-2239

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/06/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from a company that I've never heard of stating my information was compromised on Aug 27- 30. The company is Maximus. I called and ask if they had a signed consent to have my information. They did not. The letter stated to go give my information to another site. I don't know if this is a scam or if they stole my info and then compromised it?

      Business Response

      Date: 09/27/2023

      September 27, 2023

      Dear *** ******:

      Thank you for reaching out to the Better Business Bureau with your concerns. We are here to assist you in any way we can, and we hope the following information is useful.
      You stated that you were contacted by us and advised that your personal information had been compromised. You requested that we reach out to you regarding your concerns.
      Unfortunately, we attempted to reach you via telephone and email however, our attempts were unsuccessful. With the information you provided in your inquiry we've been unable to locate a student loan account for you. To locate an account within our systems, we would require either the ********** account number or full Social Security Number.

      You're welcome to call me directly at ************, x******, with any additional questions you may have about this issue.

      Sincerely,

      Office of the Customer Advocate
      ********** Official Servicer of Federal Student Aid

    • Initial Complaint

      Date:08/02/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am having customer service issues with this company and have contacted corporate for assistance and they have failed to follow up.

      Business Response

      Date: 08/18/2022

      Thank you for your message.  In the interest of protecting the privacy of our customers, Aidvantage’s Office of the Customer  Advocate responded directly to the customer.  Please allow sufficient time for delivery.

    Maximus Inc. is NOT a BBB Accredited Business.

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