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Business Profile

Financial Services

Interior Federal Credit Union

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Interior Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Interior Federal Credit Union has 3 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • CM D

      Date: 08/18/2022

      I am livid. This credit union discriminates based on geographic location and possibly race/gender. I do not live in the best area but my credit is fair to good (660-685 across three credit buraus). I am not in ChexSystems for anything negative also.
      On 8/17/22 I put in an application for membership and credit card. I like the rates and I noticed they have co-op branches in my area/state. A few years ago I had some identity theft which prompted me to start placing freezes on my credit with Experian, Transunion, and Equifax. This slipped my mind because I do not apply for a lot of things. Interior attempted to run my Equifax report (I was told by the lending department) and was unable to get my credit report.
      The lending department asked me to remove the freeze, which I did instantly on the Equifax website and sent them a screenshot to let them know I did it. Moments later, my credit card was instantly approved for $12,000 (hence, I do not have poor credit).
      My membership application was reviewed by another department. I provided clear copies of my CA DL, PGE Bill, Passport and I believe 4 paystubs. I was called and asked 4 verification questions (all of which were correct), I passed verification and was told my application would go for final review with a manager. Literally 10 minutes later my membership was declined. Upon an online search I found information to imply they may erroneously decline applications for people who reside in certain states.
      I called in and tried to inquire and was met with rudeness and an unwillingness to help. With much persistence I got the rep to put in a ticket for reconsideration of my membership. I insisted she provide me with a ticket number, to which she did. This process was like pulling teeth! The reps name was Jocelyn G (she identified herself as a supervisor and the highest level available for help).
      I will be filing a cfpb complaint as well.

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