Complaints

This profile includes complaints for NVR, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NVR, Inc

  11700 Plaza America Dr Ste 500 Reston, VA 20190-4792

• 

  NVR, Inc

  893 S Matlack St Fl 2 Second Floor West Chester, PA 19382-4507

• 

  NVR, Inc

  5885 Trinity Pkwy Ste 150 Suite 150 Centreville, VA 20120-1969

• 

  NVR, Inc

  4780 Corridor Pl Ste B Suite #B Beltsville, MD 20705-1165

• 

  NVR, Inc

  4601 Forbes Blvd Ste 300 Suite 300 Lanham, MD 20706-4825

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed an agreements with Ryan Homes on Feb 2022 using NVR Inc as my lender. I have submitted all documents required of me and paid my earnest money to NVR. 3 weeks to my closing, I got an email from my loan officer wanting me to add a co-borrower and add additional $30k to my closing or else Ryan Homes would send me a mutual release document. Who does that after 6months of waiting and spending time and energy believing i got a home. I am not signing the mutual release document, I want to use a private lender to approve me or Ryan Homes find me an option to close my house by 9/30/2022.

  Business Response

  Date: 09/27/2022

  Good Morning,

  Than k you for bringing this matter to our attention.  During our sales process, a Verification of Employment (VOE) is required by NVRS Settlement Services at about 60 days out from the buyer's scheduled closing date.  Upon verification of the VOE, discrepancies were found with the information *** ****** initially provided to obtain the pre-approval versus what his employer provided; for this reason, NVR Mortgage denied the loan.
  Prior to the denial, the Loan Officer (LO) did reach out to *** ****** to explore the avenue of a co-signer.  *** ****** shared he didn't have a co-signer and actually asked the LO that if the denial was imminent, he wanted his money back so that he could find option B.  With that information from the LO, our Sales Manager did also reach out to *** ****** to ensure that a co-signer wasn't available and again, it was confirmed 'no'.
  On the afternoon of Wednesday, September 14th, *** ****** requested, in writing, that he wanted a mutual release.  This was prior to us removing his sale from our system.  The Division President reviewed the file in great detail with the NVR Mortgage team prior to accepting the request for a mutual release.
  The sale was then removed from our system and the mutual release document was sent to *** ****** the same day.  Our Sales Manager has reached out to apologize for *** ******'s frustration with the late denial in terms of his customer experience and also to express that the signing of the mutual release is critical for him to obtain his earnest money deposit (EMD).  Once the mutual release has been executed, *** ****** will receive his EMD, and then we can consider this matter to be closed.
  

  Best regards,

  Customer Answer

  Date: 09/27/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I contacted the LO before travelling for a military order just a month to my closing and I asked if they would need any documents from me before I leave and he already got all he wanted. It took NVR 5months to confirm my job. Why I was furious was there is no where on the form that stated if my job was a contract role or FTE, all I was asked was a payroll and W2 from my employer. Why did it take NVR 5 months to verify my employment, if you had verified the first month before pre-approving me and rejected the application, I won't be mad but it took NVR 5months. Also no one called me to apologized, I got a mail from the Sales Manager instructing me to sign my Mutual Release Document and I declined the offer stating it wasn't mutual from my end. and I also explained why I was furious in my email. Please get your fact right. I am back from my order today 09/27/2022 and I have signed the Mutual Release Document. Surely there will be options from other lender but please try include in your first application if a prospect got a contract role or FTE and never wait till all hopes are in the house before declining or backing out. I don't have a relative that could be my co-borrower, if the request was a friend, I would have gotten someone but the only option was my relative.

  I have my email trail and I wouldn't want to attach it here. Like I said, I have signed it and move on. Thank you
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:09/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract August 2021 for a new construction home to be built on lot 252 at The ******* in Parrish FL with expected completion of March 2022. Dates kept being pushed back due to issues with developer. However we were assured that all of the material for construction was on hand and would be constructed as soon as the lot was ready. Finally I was given the date of 27 Sep for closing. However I was called on 14 Sep from the construction manager saying they would not be ready on the 27th because they do not have an AC unit and have no idea when they will get one. I just want this issue raised to the highest level to be rectified as this is costing me more money with having to put stuff in storage and find a short term rental. As well as the interest rate lock is about to expire.

  Business Response

  Date: 09/21/2022

  Good Afternoon,

  Thank you for bringing this matter to our attention. Executive leadership spoke with the customer on Tuesday September 20th and provided an explanation for the cause of the delays. A solution to source the HVAC equipment has been determined, and a closing date of October 14th has been discussed. Our executive leadership team will continue to be in communication through settlement to ensure customer satisfaction.

  Based on this information we consider this matter to be closed. 

  Best Regards,

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reported what I thought to be a roof leak at the end of October 2021. Over the course of the last 11 months, we've had multiple representatives come from Ryan Homes along with people for the roof, HVAC, & plumbing. I still have a leak with water damage to my ceiling & in my attic. They sent someone else out 8-25-22 that confirmed it is, in fact, the roof and someone should be contacting us for repairs. It has now been almost 3 weeks with no word from them and quite frankly, I'm tired of calling them about this. Nothing seems to be getting resolved. Water damage will absolutely ruin a home and has the potential to cause mold & mildew which can cause health issues. I'm trying to ensure the house is checked for mold and damage as well as replacing the roof .

  Business Response

  Date: 09/29/2022

  Hello,

  Thank you for bringing this concern to our attention.  Upon receipt of this dispute, the warranty manager contacted ************* to set up a roof inspection, this time with a different vendor.  At the time of the appointment, it had not rained in at least a week or so, so a water test was performed in order to find the point(s) of entry.  The vendor discovered two pipes on the roof were not sealed properly and identified those as the source of water intrusion; these were then sealed and water tested again.  The following day, the remaining remediation and repairs to the drywall were completed. 

  Based on this information, we consider this matter to be closed.

  Best regards,

  Customer Answer

  Date: 10/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my Ryan home 6 years ago. I discovered an issue with the concrete slab when I had carpet removed to install tile in my living room. There are severe cracks in the floor ranging to from 3/16 of an inch to 1/2 an inch wide and the floor is sloping on one side. This crack is the length of my living room and continues under my hardwood floor. The crack is so horrible that you can actually liuft pieces for concrete up in chunks. The slab is faulty, and is a refult of construction defects. Ryan Homes sent to men over yesterday that have treated me very rudely and said 1) the crack is not significant 2) said it is not currently causing structural damage even though my floor is sloping 3) my waranty on the foundation doesn't cover this because it is slab. I am contacting a structural engineer to counter there poor inspection of my home which was purely visual and not thorough. Ryan has received several complaints for not honoring home warranties, and I am submitting a complaint. They refuse to help.

  Business Response

  Date: 09/26/2022

  Hello,
  Thank you for bringing this matter to our attention.  Based on the information provided, the warranty team has requested additional documentation from the homeowner's engineer.  At the moment, we still need additional information (which we are actively pursuing) in order to determine our course of action.  

  Pending receipt and evaluation of the requested information, the warranty team will then follow up with the customer directly to provide additional guidance.  Until then, this dispute will remain open under review.

  Business Response

  Date: 10/10/2022

  Hello,

  We received and reviewed the structural engineer’s report which was provided by the homeowner.  The report indicates that the foundation of the home is a turned down monolithic slab foundation which would make the slab a structural component of the home.  However, we have determined that this was not an accurate assumption by the structural engineer.  The foundation of this home is an 8” poured concreted wall that sits on top of a footer—this is the standard foundation for townhomes built in this area.  The slab is purely a flooring substrate and is not structural in any way as it pertains to this scenario. 
  Based on this information, the Warranty Department scheduled a meeting with NVR’s engineer and the customer’s engineer onsite for October 6, 2022.  Once we receive the findings from that meeting, we will be able to provide a more definite determination on what action, if any, we are prepared to take.

• Initial Complaint

  Date:09/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 8/24/22, I came out of my office to find that my right front tire was flat and had 2 shreds in it from 3 staples that I got from my development where Ryan Homes are building at least 9 homes right now. At least 7 other instances of nails in tires and a nail in a dogs paw have been reported to Ryan Homes by my neighbors and they deny any responsibility and they have not remedied the clean up on the roads. I have personally walked on my road and found 2 nails, a metal spike and a metal shaving when I was walking my dog. They say they have street sweepers but I have seen them 1 time. I am a physician and I was not able to continue my work yesterday with doing patient care because my tire was flat to the ground. I contacted Ryan Homes today and no one has contacted me from the local level so I contacted the corporate office and they say that they don't reimburse people and because it is considered an active constructions site then accidents happen. None of us signed any waivers to say we release them from any property damage or bodily harm. They have not helped with our complaints and we have even gone to our Borough about them and still no resolution. We all can't keep replacing tires or being inconvenienced or ignored. They are not keeping their construction debris on the site, it is being dumped on the roads in the development where pets are walked and children are playing.

  Business Response

  Date: 09/20/2022

  Good Morning,

  Thank you for bringing this matter to our attention.  Ryan Homes management met with ******************** management onsite before starting construction in this community, as well over our course of the construction, to keep the community clean and have a good relationship with existing community and the Borough.  We do not allow weekend work, this is not a code, but in good faith to help our relationship.
  
  The Project Manager has met on-site with ****************** in prior months to discuss construction activities.  They have advised ****************** that we do have a vendor that is scheduled to street sweep biweekly.  Most weeks that is Tuesday and Friday, but could fluctuate due to weather.  In addition, the Production team will schedule additional sweeps if deemed necessary this includes the area around **. ******** home.
  
  With that being said, the division is doing everything in their power to reasonably prevent construction debris in the community.  Furthermore, there is no way to determine where the staples originated.  Based on this information, we will not be issuing a refund and consider this item to be closed.

  Best regards,

  Customer Answer

  Date: 09/22/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: everything that they said in their response sounds good but 99% of it is not true or they aren't continuing to abide by it.  Their management team did meet with the Borough but since then the Borough has had to con't to tell them weekly that they are not keeping the construction areas contained.  Apparently they do allow weekend work because I see them working every weekend on different homes including the ones in front and behind us, so that is a lie.  They also may have a vendor that street sweeps but like I said, I've only seen it once and NEVER twice a week so that is a lie.  We have not had bad weather so that should not be an excuse to not have them sweeping. If they are sweeping then they must be sweeping the nails to the front of our driveway because we just found another nail there on Saturday and it should not have been there if they swept on Friday, correct? The staples in my tire came from their construction site which is evident from the pictures that I have included, again (apparently 1 of the pictures didn't go through last time but this time it did).  It is obvious and the fact that Ryan Homes can't see that then it just proves the point how big corporations can just deny, deny, deny and be so dismissive.  I am still requesting the refund that I paid to replace my brand new tire (I didn't even include the cost to mount and balance it - just in case Ryan Homes couldn't afford it). This case is not closed unlike what they think or have stated because the problem has not been remedied and they have lied about the above.  Just because they state it, doesn't make it true or final and just because they are a huge business doesn't mean they can dismiss others. 
  
  Regards,
  
  *************************
  

  Business Response

  Date: 10/03/2022

  Hello,

  Thank you for your reply.  Local management has confirmed that Ryan Homes does not perform work on the weekends.  This is not a policy or code restricting weekend work from the Borough, we as the Builder decided to enforce that ourselves to try to be a good neighbor to the current community.   
  In reviewing this matter further, it appears that there are current homeowners (some of Ryan’s as well as older non-Ryan homes) within the community that *** ******* lives in who are actively having work done to their houses (i.e. installing fences, decks and patios).  Ryan Homes cannot be held responsible, nor control the debris from construction that is performed by vendors outside of our company and hours of operation.  Additionally, Ryan Homes can confirm, per the attached invoice, that *** *******’s street was indeed swept on Friday, September 16th.  Our vendor continues to sweep Ryan Homes’ construction debris biweekly and will schedule additional sweeps if deemed necessary.
  Based on this information, the division is doing everything in their power to reasonably prevent construction debris in the community.  Furthermore, there is no way to determine where the staples originated.  Based on this information, our stance remains the same; we will not be issuing a refund for a non-warrantable condition and consider this matter to be closed.
  
  Best regards,

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lot was improperly graded and as a result the lot is basically a swamp that attracts flies, mosiquitos, etc. The standing water flows on the sidewalk and curb area where it sits for days, weeks. The silt settles to the bottom making the sidewalk and curb area of street where mailboxes are located extremely dangerous for slipping and falling. The rear yard is a jungle as it cannot be cut due to the standing water, This has been reported numerous times by at least 5 homeowners.

  Business Response

  Date: 09/09/2022

  Good Afternoon,

  Thank you for brining this concern to our attention.  The division manager met with **************** at his home on Wednesday, 9/7 to inspect the area of concern pictured in the front yard.  At the time of the meeting, it had just finished raining; there was no standing water on the yard and area surrounding the sidewalk, but the yard but very saturated.

  **************** explained that the issue in his front yard had first occurred roughly two months ago, and the areas he pointed out where grass was dying were linear ruts.  He freely admitted that these were caused by the lawn care service mowing on a wet day.  **************** complained to the HOA and to the landscaper, **********, that they damaged his lawn.  ********** agreed they damaged it, and would put seed down on the areas but, told the homeowner his lawn was poorly graded.  This is what led him to contact Ryan Homes.

  At the time of the meeting, ****************'s front yard zone was running for 25 minutes twice a day, with his side zones running for 10 minutes each.  This was after he had reduced them a week ago, at the behest of our warranty team members (previously they were running for 20 minutes each).  His neighbors were also running their irrigations at similar cycles on staggered days.  The division manager explained that it was his belief that these conditions, which all feed into the same swales, have led this area to be constantly saturated.  

  To resolve this item, we are taking the following steps:
  1)  Educating **************** and his neighbors on irrigation controls and best practices.
  2)  Working with ********** to replace damaged areas with new sod, not just seed.
  3)  Working with Common Sense Solutions to repair grading along swale at rear of residents properties.  This swale was also damaged by lawn service ruts exacerbated by collective overwatering of the whole street.
  4)  Working with Seascape to put out uniform message to residents about irrigation management and enforce better practices with lawn service providers.

  Based on this information, we consider the matter closed.

  Best regards,

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our home was built by Ryan in 2006 in NY. We had a pipe burst while repairing a bathroom. As a result, our downstairs ceiling is open. I noticed a tiny discoloration on the opposite side of where the pipe burst and decided to investigate before closing up the ceiling. Unfortunately, we found mold and completely rotted plywood on the outside of our morning room. We were able to follow the mold/rot all the way to nearly the top of the house. We now have a big hole in the side of our house and significant amounts of mold. Here lies the issue of this *latent defect/discovery* (we still would have no clue this was going on if not for the other issue that resulted in our ceiling being completely exposed). There is a J-channel that runs down our roof to the gutter - that's fine - everyone else does too. Here's what's NOT fine - the J-channel then continues horizontally across the siding to the edge of the house - NO ONE else's continues along the siding. It is right there that water has been getting in since we moved into the home. This J-channel is incorrect. We are looking at repairing the sidewall, possible roof rebuild and repair, possible re-framing of that side of the house, drywall, subfloor repair, and mold remediation which will include us temporarily moving out. This is all to NO fault of our own and is simply a building error. I've tried to reach out to Ryan, but am getting no where. I'm aware of my rights in NY and even though I'm out of warranty - this is a defect I could have never known was going on. I've been asking for Ryan to come out and take a look. So please come out and tell me I'm completely wrong, but if I'm not, repair it! I've already had my front and back doors and subfloors replaced due to incorrect/absent flashing so clearly we had some contractors that weren't quite experienced enough for the job. Nothing wrong with admitting to an error - a good business would admit and correct if they had any hope of retaining customers.

  Business Response

  Date: 09/09/2022

  Good Afternoon,

  Thank you for bringing this concern to our attention.  The warranty team has contacted ************** to review the claims made in this complaint.  We are currently doing the repairs in this home and we should be 100% complete by Tuesday, September 13th.  Based on the information, we consider this matter closed.

  Best regards,

  Customer Answer

  Date: 09/20/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  We are awaiting one final piece and I am confident it will be completed.  Thank you BBB for your help in resolving this matter and thank you Ryan homes for correcting it quickly.  
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had our home built in Riverview, Florida in 2020. In March of 2021 I submitted a claim for a shower leak caused by the shower pan liner and it caused significant damage to the floor in the shower. After several months of hiring inspectors trying to prove that the cause was a warranty issue, Ryan homes finally agreed to demo the Master shower area. During demo there was damaged to the bathroom tile and vanity and downstairs LVP. It has been 18 months and 3 attempts to install the tile correctly with ******* and an Independent contractor. There are still several issues that need to be resolved before the shower can be used. Ryan Homes has stalled this project and continued to use **** *** even with all of the complaints about that company causing more damage and not making the proper repairs in a timely manner. I hired a Certified floor inspector to come and inspect the work that had been completed after a year and a half because Ryan homes had stopped all work. The inspector noted in the report that the Master shower should not have two rows of tile on the floor as the result of ******* trying to fix the pitch and cracking of the grout and shower floor. The inspector also observed moisture in the bathroom floor. The Inspector also noted besides the obvious flaws of the installed LVP downstairs caused my a rubber mallet that I had a bigger problem that was causing issues. He inspected that the first floor subfloor was not level and will cause issues in the future. I sent Ryan homes the report and they had a private inspector dispute all of the claims. The inspector for ******* said that he tried to reach out to the inspector they used, but it seems the inspector is out of business and google says that the business is temporally closed. Ryan homes warranty manager is very aware of all issues and has set no date as of last month to make any future repairs or complete my shower or downstairs LVP. The grout in shower has areas that need filling in and paint and shoe mol

  Business Response

  Date: 09/01/2022

  Good afternoon,

  Thank you for bringing this matter to our attention.  Executive leadership met with ***************** at her home last Friday, 8/26, and her husband was available via ********.  During the meeting, the division President reviewed each of Mr. & *** *****************'s concerns and proposed an action plan for completion of the master bathroom.  There is additional information the builder is waiting to hear back on from the trade partners before repairs can be scheduled; once we have those answers, the warranty team will communicate next steps with the homeowners and follow up with scheduling the repairs accordingly.

  Based on this information we consider the matter to be closed.

  Best regards,

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New home purchased in 2021, multiple issues including quality of work, unfinished work, refusal to communicate, refusal to complete warranty work. This issue has been going on since we moved in. Problem after problem occurs, and no matter how much we try to resolve none at NVR seems to want to communicate or abide by their obligations. Outstanding items still include:Punch list from day of move in Warranty issues (that were promised to be finalized over a year ago)Grading issues.

  Business Response

  Date: 08/29/2022

  Good Afternoon,

  Thank you for bringing this matter to our attention.  On Thursday, August 11th, local management scheduled a home visit with **************** to discuss his concerns.  During that meeting **************** had three issues that he asked to be resolved:

  1.  An exterior trim piece on the back corner of the home needed to be painted.  That was painted the week of August 15th. 

  2.  **************** wanted to schedule his 1 year drywall warranty service.  He scheduled it for November 8th. We offered to move him up to September 3rd or 10th but the customer declined due to prior engagements.

  3.  Ryan Homes has agreed to install a French drain to assist with the grading issues and lack of drainage.  There is a large hill above the left gable side which directs water down towards the side of the home and through the back yard during rain events.  The drain will help handle the large volume of water and allow the yard to dry out quicker than the current grading. The French drain is scheduled for installation Friday, August 26th, weather permitting.

  Based on this information, we consider the matter to be closed.

  Best regards,

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ryan Homes sold us a property that has significant mold growth and has shown little to no concern in dealing with this issue. This is an item that clearly falls within the builders' warranty team. We have had to reach out to professionals to determine the best path forward and get the mold remediated. This clearly should've been done by the Ryan Homes warranty team.

  Business Response

  Date: 08/27/2022

  Good Afternoon,

  Thank you for bringing this matter to our attention.  The presence of mold was determined to be a result of the irregular humidity levels in the basement.  The warranty team scheduled a remediation company to inspect the home and remove the mold.  Upon completion of their services, the buyers have agreed to use a dehumidifier to avoid any future issues.

  Based on this information we consider this to be closed.

  Best regards,