Complaints

This profile includes complaints for NVR, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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NVR, Inc has 100 locations, listed below.

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  NVR, Inc

  11700 Plaza America Dr Ste 500 Reston, VA 20190-4792

• 

  NVR, Inc

  3460 Commission Ct Ste 101 Woodbridge, VA 22192-1795

• 

  NVR, Inc

  595 Bethlehem Pike Ste 401 Suite 401 Montgomeryville, PA 18936-9718

• 

  NVR, Inc

  8647 Mathis Ave Ste 201 Manassas, VA 20110-8454

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  NVR, Inc

  900 W Valley Rd Ste 1000 Suite 1000 Wayne, PA 19087-1813

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had 19 Warranty issues that we submitted to Ryan Homes Warranty that were identified by a home inspector as we were approaching our 1 year mark in our new home, back in February 2023. While most of the issues have been fixed, there are still two issues that have not been addressed. One, a drywall issue we decided to fix ourselves due to lack of response from the builder. The second issue, a large crack in our walkway has not been fixed. We have repeatedly contacted their Warranty department and the Project Manager. They advise a vendor will contact us but for over two months now we still have not received a response. We are asking BBB to have Ryan Homes have a contractor respond to repair/replace the cracked sidewalk. 

  Business Response

  Date: 10/09/2023

  Good Morning,

  Thank you for bringing this matter to our attention.  Our Warranty Manager met with the customer on Monday, September 25th, to discuss the conrete crack in the front walk.  We agreed to use an epoxy to repair the crack, then over coat it to blend it into the original surface.  This repair was completed by ***************************************** on Friday, October 4th.

  Based on this information, we consider the matter closed.

  Customer Answer

  Date: 10/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:09/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weve been working with NVR to build our new home; to note at the outset, both the sales team and building team at NVR have been completely fantastic.We used NVR Mortgage for financing our home - we chose them over more traditional lenders because of a significant ($30k) credit offered. At the outset, our agent with NVR (***.) stressed her experience in this area, and her ability to make sure everything was done smoothly. We were informed at the outset that a significantly higher degree of mortgage/applicant approval was needed prior to starting construction, which we received (and resultantly believed that, once this was done, the mortgage was basically set aside from updating items prior to close). We received a couple passive emails in July from ** requesting updated info; we then without warning received an email from ** roughly 40 days from scheduled closing stating that, based on not receiving all info, they would not be able to close by the anticipated date. We then immediately got them all info requested - wed been given zero indication that there was any threat of a closing delay, and would have immediately gotten info over had ** communicated that this was a realistic possibility prior to then. Since that point, we've continually received emails from ** that simply relay mortgage investor feedback - with nothing proactive at any point (ie providing that investor will need *** from past experience - were instead waiting for them to request purely admin documents, with resultant delays). We spoke to a management member Wednesday who told us they should have feedback on approval by Friday (9/15) - on Friday we neither received approval from the investor nor did we get any type of courtesy call/email/update. I called them and got no reply. Were now ten days past our initial closing date with thousands of additional expenses and no type of firm closing date still available. Wed strongly recommend avoiding them, even with a $30k credit.

  Business Response

  Date: 09/26/2023

  Good Afternoon,

  Thank you for bringing this matter to our attention.  Our Mortgage team has reviewed this complaint and provides the attached response.

  Based on the information in the letter, we consider the matter closed.

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I settled on my new townhouse on Aug 7, 2023 and have had multiple issues which has interrupted my life and led to a great deal of stress. There are multiple issues with the most recent being a water leak near my front entry door. During my purchase I was told my home would be insulated and have a party wall. I no learned that only one of my walls are insulated after move in. It's been issue after issue. I have been unable to be comfortable in home since my purchase. Ryan home was not completely honest during sales process. This experience has been a nightmare. I'd like to get settled in my home and have insulation added to the wall to reduce the sound.

  Business Response

  Date: 10/09/2023

  Good Morning,

  Thank you for bvringing this matter to our attention.  We have reviewed the consumer's complaint and provide the attached response.

  Based on the information in the letter, we consider this matter closed.

• Initial Complaint

  Date:09/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I recently bought a property through Ryan homes and used their preferred lender NVR Mortgage to obtain a loan as it was recommended by the seller. After 2+ months of back and forth trying to obtain the loan, NVR kept requested more and more documents and in the meantime the mortgage rates kept going up. Originally we had agreed to pay 1.495 points to keep our rate, but by the time NVR got everything together, rates went up and they charged us 2.02 points making the deal $1500 more on my end as the buyer. They did not care and did nothing to accommodate until I threatened to take legal action. Once I mentioned this they immediately scheduled a settlement date which led me to think they prolonged everything only for their own monetary benefit. I would like the additional points we paid $1500 plus their processing fee of $2000 returned.

  Business Response

  Date: 09/21/2023

  September 21, 2023

  Thank you for the opportunity to respond to the above referenced complaint.  

  NVR Mortgage Finance, Inc. (NVRM) would like to offer the following background information on this transaction.  

  *** **** executed a sales contract dated 6/5/2023 to purchase a home located on *** ******** ****, Coatsville, PA *****.

  The contract included an Affiliated Business Arrangement Disclosure signed by *** **** that acknowledged that he was aware of the business relationship between NVRM and the seller, Ryan Homes.  

  *** ***** was permitted to utilize any lender that he wished to in order to finance his home.  

  *** ***** chose to apply with NVRM. Below is additional information:  

  A Loan application was taken on 6/9/2023 from *** ***** ****.

  • Application was conditionally approved on 7/7/2023.
  • The interest rate was locked on 6/12/2023.  The rate was locked in at 7.125% with a cost of 2.625.  The borrower received a Loan Estimate and Lock Agreement with the agreed upon terms.  
  • After locking in, *** **** came back with an estimate from ****** Mortgage with lower term.  NVRM agreed to waive 0.375% to earn the customer's business.  ** **** then came back again requesting pricing concessions.  On 6/28/2023, an additional concession was provided in the amount of 0.75%. In total, concessions were provided in the amount of 1.45% for a 7.125% rate.  All of which has been disclosed to *** **** in a timely manner. 

  Delays in closing the loan were caused by additional documentation requests that were needed due to additional information that was discovered during the loan origination process based upon information provided by *** ****. 

  After resolving the documentation issues, *** **** delayed the process by stating he would like to cancel the sale.  He spent several days talking with NVRM, Ryan Homes and he developer before proceeding with the consummation of the transaction.

  The terms of the loan were disclosed in an accurate and timely manner to *** ****. NVRM worked with him to get the loan to closing and provided customer service accommodations during the process. 

  This complaint is without merit, and should be closed.  

  Sincerely, 

  Philadelphia Branch Manager

  NVR Mortgage Finance Inc. 

  Customer Answer

  Date: 09/21/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  The delays mentioned were caused because NVR failed to request the required documents in a timely manor. When they did ask we provided them almost immediately. There would be periods of 7-10 days where we would not hear from NVR. Due to this lack of communication and the multiple point hikes I threatened to cancel the deal before any more increases. NVR then decided to act on things and suddenly were able to schedule closing for the following week. This was very odd to my partner and I. 
  
  We would like to be compensated for the different in the 2.02 vs the 1.45 points we should have paid. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HVAC system not working and they came 3 times and problem is still there

  Business Response

  Date: 09/22/2023

  Hello,

  Thank you for bringing this matter to our attention. Upon receipt of this dispute, our executive leadership reached out to ************** to discuss the noted concern. On September 12th they discussed the matter where it was confirmed the issue had been resolved on our last visit to the home on September 1st.  During this conversation he mentioned another possible concern that we agreed to review. Our Warranty Manager reached out twice and followed up via email on September 19th where we have not gotten a response. We will wait for ************** to contact us at this point.
  
  Based on this information, we consider this matter to be closed. 

  Business Response

  Date: 09/25/2023

  Good Morning,

  On Friday, September 22, our Warranty Manager received a call from ************** advising he will provide us his next available opportunity to meet at the house.  Once a date has been determined, we will meet the customer at his home, along with our plumbing contractor, to investigate his concern. 

   

  Customer Answer

  Date: 09/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  Date:08/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed on my home in March 2023. I have been waiting since then for the garage door to be repaired as well as the trim on the outside of the house to be completed. I have had continuous issues with the property, including most recently a crack in the foundation. Many items throughout the home were done poorly and I have had to correct or repair them since moving in. My project manager did not follow up on things that were supposed to be completed once closing occurred including the trim, garage, and lawn. Since the disappearance of the project manager, the warranty contact has been condescending and continuously speaks as though my concerns are not valid. After speaking to my male neighbor, it is clear that I am being addressed differently than he has been by most of the contacts.

  Business Response

  Date: 09/22/2023

  Hello,

  Thank you for bringing this matter to our attention. Upon receipt of this concern, our local warranty team was able to put a plan of action in place to address the noted concerns. One item remains that has been scheduled with the homeowner for mid-October. All other items are complete to customer satisfaction.
  
  Based on this information, we consider this matter to be closed. 

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our townhome was brand new when we moved in on 7/29/22. It has 1+ years warranty. This photo shows one of 2 concrete posts which are holding up our deck. This one is corroding. I reported it on 4/19/23 and no action has been taken to correct. This may soon become a safety hazard.

  Customer Answer

  Date: 09/07/2023

  Hello,

  Thank you, so much.  This issue has now been resolved.

  -*************************

   

  Business Response

  Date: 09/08/2023

  Good Afternoon,

  The customer initially filed this complaint with the BBB on Thursday, 8/17 however, we were notified of this complaint until Thursday, 9/7.  That said, the work that the customer is referring to was completed on Thursday, 8/24.  The delays were due to miscommunication between our local team & the deck contractor (*********) and also between ***************** staff & their labor in the field.  We have since been able to develop a much better relationship and set better expectations with Frontline going forward.  

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reported several issues that fell within the one-year warranty timeframe. To-date, it has not been resolved by Ryan Homes. I had damage to my lawn by their construction vehicles that was never fixed. They have never fixed the grass that was planted initially that never grew (new development). In addition, my house is supposed to have navy blue shutters and a navy door, I have black shutters and a navy door and they never put shutters on one window (garage). There is nobody you can talk to, to get this resolved.

  Business Response

  Date: 09/15/2023

  Good Afternoon,

  Thank you for bringing this matter to our attention.  We have reviewed the customer's concerns and have taken the following actions:
  
   1) We reached out to *************************** on September 5th and left a message.

   2) We followed up on Wednesday, September 6th, with another voicemail, along with text message, trying to connect with the customer.

   3) On Thursday, September 7th, we installed top soil and overseeded several bare spots on the yard (see pictures).  We do believe that the yard was installed correctly, as her neighbor two doors down has a nice looking yard (see picture), and it was installed on the same day, with the same materials, by the same install crew as ******************** but appears to have been maintained better.  That said, we added topsoil and overseed, and asked that the customer water it so that it will germinate. We also informed customer that we have two (2) sets of Naval Blue shutters on order and that they will arrive around October 1st, which we will install at that point.

   4) The customer texted us back that she appreciates it.  She has not called us back.

   5) We will install the shutters as soon as they arrive.

  Based on this information, we consider the matter closed upon completion of the remaining work.

  Customer Answer

  Date: 09/21/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  They have reported false information.  The neighbor's house two doors down that they reference in pictures, paid thousands of dollars to have sod installed in both their back and front yard!  I don't have money to install sod.  If you look at all the lawns in our row other than theirs, most of us have awful patchy grass because it was not installed properly.  I have attached a picture of my backyard, which I also have to pay for.  It isn't just me - most of my neighbors on my street have complained about the same. So yes, they did patch up my front yard and it looks better.  And they are working on getting the shutters.  However, I disagree with the proper installation of the grass initially.

  Regards,
  
  *******************************

  Business Response

  Date: 09/28/2023

  Good Afternoon,

  Thank you for the additional information.  Our Warranty Manager and Warranty Supervisor both visited the home on Wednesday 9/27 to look at the backyard. Based on the customer having installed their own deck and concrete patio after closing, we are surprised to hear the look of the backyard could be the fault of Ryan Homes.  Nevertheless, we have agreed to add topsoil and seed to spots in the backyard, just like we did to the front, to address her concerns.  Our Warranty Manager intends to take care of this either today or tomorrow, upon the customer's availability.

  Based on this information, we consider the matter closed.

  Customer Answer

  Date: 10/07/2023

  I do appreciate the reseeding of my yard both front and back. I will add that I do not have a concrete patio just a deck. The grass was never really there to begin with, so the installation of the deck did not affect that. 
  I know I was told the navy shutters were on order, but have not been installed yet. Until that happened, I do not want to close this matter. Thank you. 

  Customer Answer

  Date: 10/17/2023

  Hello. I did respond to the complaint and said it had not yet been resolved. Im still waiting on the shutters for my house. 

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a home from Ryan Homes and financed via NVR in July of 2022. We were just made aware, more than a year after purchase that our community is responsible for paying $25,000/year for staying compliant with the Brownfields program. This was not disclosed by NVR at any point during the purchasing process or after. They simply stopped paying for the Brownfields compliances and did not even notify any of the homeowners making us delinquent as a community without anyone's knowledge. This is not only unethical business practices, but sounds borderline illegal. For anyone reading this complaint, know this. If you ever choose to deal with NVR, a random undisclosed cost of any amount may randomly pop up at any point into your homeownership. If you choose to deal with this company, budget for that.

  Business Response

  Date: 08/30/2023

  Good Afternoon,

  Thank you for bringing this matter to our attention.  In reviewing this complaint, it appears the HOA’s management company, ******* Management, mismanaged the initial communication of the *********** annual testing, reporting, and fee requirements during the communitiy's first annual HOA meeting.  The HOA and Board needed to source competitive bids for the annual testing and reporting that aligned with the developer’s initial budget.  The Board and HOA now have in place the engineering contract needed to maintain and manage the *********** program for compliance. 
  
  Please see the following attached documentation, signed by *** ******* *********, that address the concerns regarding the claim of unethical practices and disclosure.
  1) Environmental Disclosure – Acknowledging the site is part of the NC ************ Program which is required to adopt and enforce the NCDEQ remediation plans.
  2) NVR standard “NC Addendum to Purchase Agreement” – Acknowledging receipt of the recorded CCR’s and HOA documents.
  3) ***** ***** **** Declaration of CCR (Recorded) – Section 21 “*********** Matters” addresses the HOA responsibility, in section 21.9 to conduct annual inspections and to provide ***** with an annual **** report as requirement for the program. 
  
  Our Sales Manager and Sales Representative will be reaching out to the customer to review these documents and address the miscommunication by the HOA company.
  
  Based on this information, we consider the matter closed.

• Initial Complaint

  Date:08/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As many others have stated, Ryan Homes is a deceitful and unreliable builder. We purchased our home in September 2022. Nothing but issues. Tack strips were not installed properly and ALL nails were exposed. Thankfully i happened to suffer the injury in locating them and not my infant son who was starting to crawl. The floors squeak and crack which I’m confident isn’t “normal”. Nails are also coming up through the carpet in the center of the floors in 3 rooms. The HVAC is producing an excessive amount on moisture and condensation for an “air tight” house. Most issues we have submitted a warranty request for either get dismissed and classified as “normal” or there is a quick cheap fix. The quality of materials used is very poor. Our carpet is very low grade and will not last. You don’t know these things until you’ve already placed your deposit and signed. Committing or trapping you into contract for sale. These are just some of the issues we’ve had- there are sooooo many more. Nothing was placed under the sod in our yard- so that’s been a nightmare with large divots and holes throughout. Dangerous for kids playing. We brought this to their attention and they stated they would come back in spring to fix it. They never did, nor did a follow up. The handles on most doors are crooked. The list goes on. The work is rushed and cheap. Ryan Homes should certainly hope my baby doesn’t slam his hand down on one of these random nails sticking up through this paper thin carpet. Oh and their customer service line…horrible! Extremely rude, callous and condescending. We had a new build prior to this one and NEVER had any of the issues we have with this home. It does make you question how well this home will stand during time and the money it could potentially end up costing us for the repairs. I also know several private home builders. They are all appalled at the work done. Most of their “repairs” are simply just covering an issue with caulk because true fix would cost.

  Business Response

  Date: 08/31/2023

  Good Morning,

  Thank you for brining this matter to our attention.  Our Warranty Manager called the customer to discuss their experience and issues.  He spoke with the husband, who stated that his wife was upset about her recent experience with a Call Center representative, and reacted by submitting this complaint.  We will review this call with the representative and discuss the coaching opportunity for providing a better customer experience moving forward.
  
  In reviewing the customer's list of concerns, our Warranty Manager offered to schedule an in-person meeting with techs available, but they declined.  The husband informed the Warranty Manager of his personal conflicts and confirmed that he would send in a small list of concerns prior to their one year warranty period expiring.  These issues include one nail head sticking up from the subfloor, 1-Time Drywall repair service, and a possible issue with a piece roof flashing.
  
  At the end of their discussion, the customer advised it would be suitable to reply to BBB that their issues have been resolved. 
  
  Based on this information, we consider the matter to be closed.  

  Customer Answer

  Date: 09/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  Husband is incorrect. There are 3 mails coming up through sub flooring- 1 in our baby's room. Squeaking/ creaking floor on top floor at top of stairs and other areas. Holes in dry wall in garage. Shredded wood exposed in above door vents. Multiple tiny holes at base of upgraded cabinets  Wood chips inside of the cabinet drawers In bathroom so the small handles keep coming loose. Cardboard exposed on every bathroom mirror. I will submit the list for repairs. Issue with customer service rep is just one complaint.  Crooked door handles but I suppose we will just adjust them. Husband stated warranty manager called upset about complaint and he did not want to upset him further. Our warranty expires in 8 days  
  Regards,

  *************************

  Business Response

  Date: 09/14/2023

  Good Afternoon,

  Our Warranty Manager reached out to the customer again after their rejection.  We scheduled an appointment for Friday, 9/8 at 10am to come out and walk the customer's list.  Everything on their list was completed at this appointment, with the exception of some landscape adjustments, which are on schedule to be completed Thursday, 9/14. 

  Based on this information, we consider the matter closed.