Complaints

This profile includes complaints for Commonwealth Financial Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Commonwealth Financial Solutions

  26344 Constitution Hwy Rhoadesville, VA 22542

  
• 

  Commonwealth Financial Solutions

  101 Lafayette Blvd Fredericksbrg, VA 22401-6029

  
• 

  Commonwealth Financial Solutions

  PO Box 4 Rhoadesville, VA 22542-0004

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to lodge a complaint regarding the mishandling of my *** ****, which has resulted in unfair charges on my account. I purchased my property at ************************************************** , in June 2017, and established an automatic monthly withdrawal for my HOA fees through *****************************. This system operated smoothly until May 2023, when my payments ceased without any notification or explanation.On 2/26/25, I received a delinquency notice from a collection agency, stating that I was nearly 22 months overdue on my dues. I contacted ***************************** for clarification. I was informed that all notices had been sent to an incorrect address (***************************************************************************, despite my correct address being on file at ***********************Despite previous communication with ***** *** ******, ********* Management Manager, regarding a garbage collection complaint on 2/12/24, no attempt was made to notify me of outstanding dues. After discussion with Commonwealth Financial Solutions, ***** ******, I was shown documentation confirming that delinquency notices had been sent to the wrong address. ***************************** acknowledged that they made changes to their autopayment system in May 2023 but failed to notify me of the change. I was informed that I owed $1,615.20 in dues, plus interest and a $538.40 fee.I made a full payment of $2,153.60 on 2/28/25. Both, ***************************** and Commonwealth Financial Solutions refused to waive the $538.40 fee. It is important to note that I have no prior history of outstanding debt, and this is the first time my account has been referred to a credit agency.Given the significant negligence I am requesting a refund of the $538.40 fee. As a resident of ********************** I believe it would have been easy for ***************************** to contact me. Commonwealth Financial Solutions also found no fault with their client. Both companies demonstrated a lack of professionalism and the resulting issues have caused undue financial stress.

  Business Response

  Date: 04/01/2025

  We have received the complaint regarding ****************** ******, both for ***************************** and for our company, **************************** As a third-party collection agency, we work on behalf of ***************************** and handle collections for many of the Homeowners Associations (****) they represent.
  Please understand that we act on behalf of ***************************** and, as such, do not have the authority to waive any balances once they have been referred to us for collection. We have reviewed this matter with ***************************** and have had multiple phone conversations with Mr. ********* ****** to address their concerns. ***************************** has informed us that they made every reasonable attempt to contact the Panians regarding their account, including email notifications. ***************************** believes that all necessary steps were taken to notify them of any outstanding balance.
  We recognize that the situation is frustrating for Mr. ********* ******, and we conveyed to them our willingness to assist in any way possible. We did ensure that no negative reports were submitted to the credit bureaus in order to prevent any undue damage to their credit report, due to the discrepancies mentioned in the complaint.
  As a third-party collection agency, we must operate within the guidelines set forth by our client, *****************************. In this case, the $538.40 fee and associated charges were established based on their records and policies. Unfortunately, we do not have the authority to waive those fees.
  We have attached a history of our communications regarding this account. While we acknowledge that this situation is unfortunate, it is important to note that homeowners are ultimately responsible for ensuring their HOA fees are paid in full and on time.
  We understand the financial strain this situation may have caused and remain committed to working with our clients to address concerns appropriately. However, we must adhere to the established policies and procedures that govern our relationship with ******************************

  
  Thank you for your understanding.

  
  ***** (****) ******
  Commonwealth Financial Solutions, Inc.
  President 

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  There are 5 open questions that have never been addressed by Commonwealth Financial Solutions or ********* Management that are outlined in the attachment.   The burden of proof is on me but when I evidence to refute their claims I am ignored,    
  
  Regards,
  
  *** ******