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Business Profile

Anesthesiologists

Commonwealth Anesthesia Associates, P.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Anesthesiologists.

Complaints

This profile includes complaints for Commonwealth Anesthesia Associates, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Commonwealth Anesthesia Associates, P.C. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A bill that I believe is not mine and when I call them to reach out all I get is the phone number you have dailed is not in service very aggravating I was told from a lawyer that the bill is from *************************************** 2017

      Business Response

      Date: 10/01/2024

      I reviewed this patient's account with our collection agency.  The collection agency contacted her.  Ms. ********* had a surgical procedure requiring anesthesia in 2017 that she now recalls having.  She agreed she owes the balance on the bill and agreed to a payment plan.

    • Initial Complaint

      Date:03/20/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 20, 2021 I had surgery at ***************************************************** in ********, **. Shortly thereafter, I received a billing statement from Commonwealth Anesthesia Associates for balance due. I immediately scheduled payment arrangements in the amount of $101.69 due on the 13th of each month. I've made monthly payments in the amount of $150 in an effort to resolve this debt. My current balance is $398. Instead of paying $150 for the month of March 2023, I've attempted several times beginning March 6 - March 18 to pay the entire balance of $398. Normally, I'm able to call in the payments, and receive a payment confirmation email; however there appears to be an issue with Commonwealth's phone service. When I call in, I'm placed on hold and no one ever comes on the line or I receive an automated message. Additionally, I've attempted to make the final payment on their website, however, there is something going with the site because I get an error message that "something went wrong try again." I would really like to resolve this debt but I don't want to take the risk of mailing the payment in until I am informed of what's going on with this company.

      Business Response

      Date: 03/24/2023

      I am the Director of *************** for Commonwealth Anesthesia Associates.  Upon receiving this complaint through the US ************** yesterday afternoon, I immediately contacted patient ************************* to explain and most importantly to apologize.  Our phone system has been down and callers have unfortunately been placed on hold indefinitely, with no opportunity to leave a message.  For several days each time we thought we had resolved the situation the system would reset itself and again revert to placing callers on hold with no option to leave a message.  We are still working to resolve the longer term issue but for the short-term we have arranged for callers to be immediately given an option to leave a message should their call not be answered, and we have had no problems since.  We are returning calls to patients who leave us messages as quickly as possible, typically within the hour. 

       ****************** and I had a pleasant conversation yesterday afternoon and she accepted my apology.  At her request, I then processed a credit card payment on her behalf for the entire account balance due.  It is unfortunate that this happened because ****************** has been a stellar patient and 100% diligent about making her payments on time every month.  Unfortunately our phone issues commenced right around the time that she would normally be calling us each month to make her payment.  I offered to send ****************** an itemized statement detailing the fact that her account has been paid in full and she accepted that offer.  I have both emailed a PDF of her $0 balance statement to the email address she provided me with and mailed a paper copy of her $0 balance statement to her home address. 

      Customer Answer

      Date: 03/24/2023

      [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

      Regards,

      *************************



    Commonwealth Anesthesia Associates, P.C. is NOT a BBB Accredited Business.

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