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Business Profile

Armored Car Services

Brink's Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Armored Car Services.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to transfer title to assets held at this facility for over a month, to no avail. I began correspondence with the manager who proceeded to pass me off to an employee. I provided all the documentation she requested; sometimes more than once. She kept saying "it is a process" and blamed the legal department for the delay. How long does it take to peruse documents and come to a conclusion? Over a month? I began to feel I was being stonewalled because, ultimately, some of the assets need to be sold to satisfy a tax consequence, and, maybe, they didn't want to lose the storage on those items. I don't know what the motivation is, but the last communication included the staff person resigning from the issue and turning me back over to the manager, who has not responded to emails and phone calls. I now feel the need to enlist the services of an attorney to get this matter resolved in a timely manner. The net result will be to move ALL the assets out of this facility to avoid this situation from ever happening again.

    Customer Answer

    Date: 04/22/2025

    I originally gave you the address for the main headquarters of Brinks **************** The local address, where the assets are held, is: Brinks **************** *************************************************************. The contact and general manager for this facility is ****** *******, ********************************************* His numbers are: Personal-************, Mobile-************. 

    *** **********

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a long standing customer of an alarm system ********************** called "Protect America". In 2020, Protect America was acquired by Brinks Alarm Company. In August 2022, I moved and called Brinks to update my address. I did not order any new equipment nor did Brinks perform any services for me with my move except to update my address. I relocated and installed my equipment on my own. On 10/15/2024, I called Brinks Alarms system to cancel service because I was moving out of the area and they informed me they could not terminate my service since I verbally agreed to a 5 year contract in August, 2022 . I would not have agreed to this and believe a Brinks representative may have annotated I did when I know I did not. When I asked for proof of my agreement, they said I would need a subpoena. When I asked what I need to do to close the account and stop service, I was advised I needed to "buy out" the remaining contract which would be 3 more years of service I do not want nor did I agree too. When I asked to escalate my request further, I was told there was no escalation possible. I am requesting Brinks to cancel my service effective 10/15/2024 and refund any additional payments while this matter is resolved.

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The fraud activity began july 20th 2023,someone hacked into my checking account,ending in 1999 I've been robbed 3 times digitally and some how these hackers found a way to produce a debit card and take money out cash...Brinks money card has failed with every customer service representative I've talked to about this serious situation and makes me believe that there is collusion involved with my account and the money I've been saving to be around over 7 thousand dollars,the incompetency and failed leadership has created unnecessary, mental and emotional,psychological issues also Affecting job performance and home life.

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    GET OUT OF CONTRACT WITHOUT PAYING PENALTY. SAFE DEPOSIT BOX ARMED SERVICE. NO SERVICE FOR MORE THAN 3 WEEKS AND NEARLY IMPOSSIBLE TO CONTACT THEM TO REPORT THE PROBLEMS. LEFT MESSAGES FOR RETURN CALLS AND NO RETURN CALLS. NO SERVICE BUT STILL CHARGING AND SENDING US BILLS EVERY MONTH $ 965.

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern,Hello my name is ***************************. I dont know if this worker was on break, or if she was actively working. One of your employees at the location in ********, ** has threatened me and my boyfriend. She was in a brinks uniform with a vest that said brinks. She was about 52 or 53. On her badge, that she was trying to hide, it said *****************************. I accidentally bumped into her and she started trying to fight me and yelling. I decided to get into the car since she was very clearly armed. My boyfriend tried to diffuse the situation, but she was still very upset. She said I disrespected her and proceeded to get in my face and asked me whatchu gonna do. I was obviously frightened since she was armed. My boyfriend tried his best to defend me but she continued yelling. This happened a couple of days ago. I attached a video below of the things she was saying to us. Although I was scared to point the camera directly at her since, once again, she was armed I would still like for you guys to look into this. I emailed this information to them and also called I still have not received a response.

    Business Response

    Date: 08/16/2023

    Hello BBB.

    The ************ branch manager had already been notified of this incident and a Brink's case, #******** had been created.  The branch leadership is the process of investigating additional details of this incident.  They have reached out to the complainant, ****************************  Please let us know if additional details are needed.

    Thanks.

    *****************************

    Business Response

    Date: 08/17/2023

    From: ***************************** <*******************************************************>
    Date: Wed, Aug 16, 2023 at 1:39 PM
    Subject: RE: You have a new message from the Richmond BBB. Consumer complaint #********
    To: Better Business Bureau <**********************************************>
    Cc: *********************** <*****************************************************>


    Hello BBB.

     

    Effective today, can you please forward these types of BBB communications to me and ************************  Her email address is: ***************************************************** 

     

    Thank you.

     

    *****************************

    Manager, Customer Care

    Brinks U.S. | A Division of Brink's, Incorporated

    Mobile:  ************** | Office ************** | Email: ****.**********@brinksinc.com 

     

    From: Better Business Bureau <**********************************************>
    Sent: Monday, August 14, 2023 12:48 PM
    To: ***************************** <*******************************************************>
    Subject: You have a new message from the Richmond BBB. Consumer complaint #********

     

  • Initial Complaint

    Date:03/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since 2009 I have been storing my precious metals with Brinks Global storage at their vault in ** (Springfield Gardens) and have paid my storage fees every year. In Jan, 2023 I sent an e-mail to ************************************************ Services/PM Vault **************) asking him to please verify the description of a precious item I had stored there. Account # ******. His reply was " We will review our account and get back to you" I never heard from him again. I started to get a little suspicious. I then sent an e-mail to ***************************** , Vault Manager inquiring about shipping my precious metals to me in Ca. I was getting concerned about what was going on. I said give me an estimate of shipping costs and I was thinking of closing my account.. He replied promptly saying , 'We ship with *** and I will send you something tomorrow" I never got that reply. I called him on the phone and he said that they had the request and were having to do some vague explanation in filling it. I never heard from him again.I tried to check on my account by e-mail but it came up as not deliverable so I think they blocked it. I am getting the impression that I am persona non ******. I called ***********************, ************ about my complaint, that she would send it up the line and I should call ************ but they never pick up.I personally mailed a letter to *************************** at the vault about what was going on and did not get a reply.I really think there is some sort of cover up going on and I don't know if I have my property there or has it been stolen or misplaced. My request was simple, give me an estimate to ship, I will OK it, ship it to me and I will close my account. I thought Brinks was a class operation but now I don't know. I never signed a contract with these guys. Just want my metals delivered.

  • Initial Complaint

    Date:09/22/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter about and opened Brinks account that I have never applied for. When I called the company to get answers they were still trying to get me to activate a card they sent which again I never applied for. When I asked for a supervisor they hung up on me. Then I called back and "no supervisor was available" and no further assistance was provided. It made me feel really vulnerable and uncomfortable to know my information was used for this fraudulent account.

    Business Response

    Date: 10/11/2022

    The customer received one of our promotional card offers in the mail. For your knowledge, we didnt open an account for them, we only have access to their name and address, no other sensitive information, obtained from a third-party mailing list. Most times when we tell them we didnt open an account for them, theres no money on the card, and we dont have access to any personal information, that eases their concerns.

    ***********************

    Business Operations Manager

  • Initial Complaint

    Date:08/23/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brinks is a vendor of ************************** for which I am the Accounting Manager and we have them pick up deposits at our location in *******, **. We have been trying to resolve an issue regarding excess charges that we have been charged, asking them to explain the charges and work towards a resolution with them and they have been non-responsive. We have been working on this issue and reaching out in good faith since February 2022 and there has been no resolution or even an attempt at a resolution with our company. They also have stopped picking up our deposits at the location in question.

    Business Response

    Date: 10/12/2022

    Ive already addressed this and taken care of it with the customer

    Customer Answer

    Date: 10/12/2022

    Better Business Bureau:

    I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    We have not rec'd the credit memos yet for the charges in dispute. Just an email. Until the credit memos are rec'd, we will not close this dispute.



    Regards,

    *************************




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