Complaints

This profile includes complaints for Midas of Richmond's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Midas of Richmond has 5 locations, listed below.

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  Midas of Richmond

  11463 W Broad St Richmond, VA 23233-1122

  
• 

  Midas of Richmond

  1400 Boulevard Colonial Hgts, VA 23834-3004

  
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  Midas of Richmond

  1212 N Arthur Ashe Blvd Richmond, VA 23230

  
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  Midas of Richmond

  5301 W Broad St Richmond, VA 23230-2627

  
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  Midas of Richmond

  10160 Hull Street Rd Midlothian, VA 23112-3300

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my inspection done at this business to which came to about $2500. After receiving service my car started driving bouncy. I brung my car back to them and reported a engine light on as well as the bouncy riding. To which I was charged a $200 diagnostic fee and $300 more worth of work making a total of $3000 spent here. My car did not stop bouncing. Now before I brung my car in I HAD changed my shocks with brand new parts from O'Reillys. So it was to my surprise when I took my car to pep boys and reported the bouncing yet informed them that I had already changed my shocks, that they called me in the back and showed me these old beat up broken shocks that were on my car. I then had to pay almost $1000 for new shocks again. I called midas and informed them of missing shocks and the response was it's too much work to just take the shocks our mechanics would not do that. I informed them that I had 4 new tires put on as well as brake pads changed so the shocks are literally right there where they were working. I also informed them that I came back to them about the bouncing to which they charged me a $200 diagnostic fee. I then asked so did you all not look to see what the problem was even though I was charged $200. They told me that they would check the cameras, but I haven't heard back from them. So in all I spent almost $2000 just for my shocks to be changed twice within 6 months

  

  Business Response

  Date: 08/07/2024

  **********************,
  
  We received notification of your complaint through the Better Business Bureau. After reviewing, I understand that your concerns are as follows:
  
  - Midas of Richmond employees removed shocks from your vehicle and replaced with used shocks
  - Midas of Richmond incorrectly charged you a $200 diagnostic fee
  
  Please allow me to address both concerns.
  
  In regard to the first concern that employees removed parts from your vehicle and installed old parts in their place, our technicians are held to high standards of ethics and integrity so they categorically would understand anything of this nature would be grounds for termination. From a technical standpoint, this is also highly unlikely- we do not stock parts (including shocks) at our stores. Anytime we install parts, we have to purchase them from an outside vendor and they are delivered to the store. Furthermore, shocks are vehicle specific. When old parts are removed from vehicles, they are sent back to the vendor or collected by scrap metal processors, they do not stay in our shops. For what you are alleging to have occurred, we would have had old shocks for a 2011 ******* Elantra in our shop at the time of your service, which we did not. 
  
  I would be interested in seeing the invoice from your previous service on your shocks to determine if the front or rear were replaced. The invoice would also list the part number, which would have been able to verify if the shocks that *** Boys showed you were the shocks purchased by you. If you have this invoice and the old shocks removed from *** Boys, please feel free to supply those to us.
  
  In regards to your complaint that you were charged a $200 diagnostic fee, your invoice shows that you brought your vehicle in to have a Check Engine Light addressed. Upon reviewing your invoice, it seems that the light was diagnosed as an issue with your canister purge valve, and resolved by installing a new canister purge valve. There are no indications on your invoice that the vehicle was in to address bouncing as we would have performed a Drivability Diagnostic, instead of an Engine Diagnostic. The $200 fee for the Engine Diagnostic was charged to you for the technicians time to diagnose that your canister purge valve needed to be replaced.
  
  
  In summary, we stand by the work that was performed in our Scotts Addition store, and have found no evidence of wrongdoing on the part of our store team.
  
  
  Thank you,
  
  *************************, Midas of Richmond

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in on 2/23/23 after getting a diagnostic test stating that I had a misfire. I went to Midas on the boulevard and got them to do a tuneup on my 2018 Kia ********* About a month later I went to go get an oil change and a car inspection once they finish they sent me pictures stating everything that was wrong and they sent a picture with my check engine light on and I explained to them that it was from the prior visit that my check engine light was on and they told me that I should have a diagnostic test done because the check engine light was on. I went and reviewed the pictures again upon review of the pictures. I noticed that the check engine light picture was from the previous appointment that I had for the tuneup that is just one of the issues that I have, on May 3 23 I noticed my check engine light came back on. *** contacted a mobile mechanic to see what the issue was and when he did a diagnostic test it said that I was having a misfire he proceeded to take off the spark plugs that Midas put on and it look like they had not even been changed so I had to spend an additional $520 to redo the tuneup that I had done in February 2023.

  

  Business Response

  Date: 05/09/2023

  Thank you to **************** for bringing this concern to our attention and the BBB for allowing us the opportunity to resolve this matter. Keeping **************** as an absolutely satisfied customer is of the upmost importance to ********************** and we're happy that we've come to a resolution that met her expectations.

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 28, 2023 This was the worst experience I ever had at a mechanic shop. I brought my car into to Midas on Hull st at 9:00am to replace my brake pads. After they did a full brake inspection the manager (*****) said I needed to replace everything for brakes.The price he told me was $2500. I said you are price gauging Thats too high.***** insisted that Midas does premium service on cars and provides great customer service thats why he charges more. After negotiating with ***** he lowered the price to $2000 and said my car would be ready in 1.5 hour. Five hours later my car wasnt ready nor was being worked on (they had the parts available) and I watched 8 other customers come in after me and left before me. I then called a local dealership ask how much to do same service, it was $1000 cheaper! I ask them to give me back my car but my car was in pieces. ***** insisted to let him take care on it so he lowered the price to $1600. Where was the premium ****************** service? I had to wait another 2 hours just to get my car back. I was there for almost 7 hours. This company is dishonest, poor service overall, bad management. I do not recommend anyone do business with Midas.

  

  Business Response

  Date: 04/25/2023

  Thank you for the opportunity to respond to ******************** concern. After investigation into his stated concerns and discussions with ****************, we were able to come to a mutual agreement that we believe remedied the customer's concerns. We appreciate his feedback and the BBB for the opportunity to address his concerns.

  Customer Answer

  Date: 04/26/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: ************************************************************.
  
  Regards,
  
  *********************
  
  
  
  

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 9, 2023, I took my 2010 Chevrolet Impala LT for the inspection renewal because the three year one I had since moving to ******** was set to expire this month. I was told when I called in-advance that the inspection was twenty dollars ($20.00). I had been to this location in previous years for general maintenance like oil changes; the last time I had been there for an oil change was November, 2022. When I got there for my appointment, they did not have a loaner car for me as in previous visits, so I had to hang around for a long time in the waiting room that day. Finally, when the mechanic got to my car, he told me that the my car would flunk and that the battery tray was loose. I have had this car since 2018 and never had heard THAT one before, nor had I ever heard any rattling of the battery around or felt it move when I checked under the hood regularly as I have always been accustomed to doing with the eight cars I have owned in my lifetime! So, the courtesy check with Midas is FREE right? My flunked inspection was the twenty bucks. But I have a real problem with them charging me $65.66 to tell me the battery tray was loose when the "courtesy check , which should have covered that "look-see" is FREE! So they charge me for a "recommendation? That does not add up and I wish them to refund that $65.66 immediately. Ultimately I had to return the following Monday to get my car to pass, but in the process, had to apply for a Midas credit card - which I was approved for - under duress, in-order to have the rear sway bars repaired - THEY were the true reason that the car could not pass this go-round as the parts were worn. **************

  

  Business Response

  Date: 03/31/2023

  Good morning and my apologies,
  
  I have contact ************** and explained to him the reasoning behind the inspection failure. I explained that we do not set the inspection requirements and that the VA state police do. I have also already performed the repairs needed in good faith to him at no additional charge that would normally have costed over $200. When I spoke with ************** he seemed understanding that no refund is warranted.
  
  Thanks
  
  ***********************
  General Manager
  Midas of Richmond
  ************* (cell

  Customer Answer

  Date: 03/31/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. However, I shall likely refrain from using Midas for any future repairs, upon informal advice from friends who had similar dealings with them.

  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: ************************************************************.
  
  Regards,
  
  *****************************