We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Williams Auto Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my vehicle in for a yearly state inspection. I drive my car every day for work and routinely inspect it. I made sure my car would be in perfect condition to pass and they called and said that my turn signals were both out. I have side mirror markers that correspond with the other turn signal and they all work. I understand ***** burn out but they were BOTH working prior to me dropping it off and BOTH were out upon inspection. Very rarely would they both be out at the same time. I will get a secondary inspection done as soon as possible to find where corruption actually happened. I called to explain my side and was treated very rudely and disrespectfully. The manager **** refused to give me any information I had to pry for his first name. I explained my side and was told I was liar. I have been taken advantage of and feel robbed still having to pay. This is completely unacceptable

    Business Response

    Date: 06/21/2023

    I have spoken with ******************* on multiple occasions regarding this issue. Most of the communication was arranging video documentation of the entire inspection to be sent to his email. ******************* has been sent video footage of the entire inspection process showing no tampering with his vehicle. Upon his request we also sent him video footage of his arrival. This is relevant because according to **** if he locks the vehicle, which he stated he did, the the turn signals would flash. No turn signals were seen in this video either. I apologize if **** felt I was rude for not sharing my last name. Its company policy. 

Williams Auto Service is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.