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Business Profile

Bridge Operator

Pocahontas Parkway Operations LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bridge Operator.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a bill from Pocahontas parkway last month for ***** missed toll using my RETIRED ** license plate. Called them to tell them the plate had been retired. They said I had to prove it ( which I cant ncdmv doesnt do that) so I paid the ***** even though Ive never used that parkway - or even gone to ******** for that matter. Now this month I received yet another bill for ***** for a separate toll violation which did not occur. Seems to me that since I sent them money I didnt owe the first time they are just going to keep on doing this. Its fraudulent. The threat is theyll increase fines. Of course thats very threatening. Im not paying it this time around, but this is ridiculous. Any suggestions? Apparently Im not the only person this is happening to.

    Customer Answer

    Date: 11/14/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Pocahontas Parkway Operations LLC regarding complaint ID ********.

    Regards,

    *********************

  • Initial Complaint

    Date:10/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to file a complaint against Pocahontas Parkway/Interstate 895 I received a letter from a law office for a toll violation supposedly at 12am in the morning never received the bill for the toll company but from the lawyers I paid $100 administrative fee and $4.85 for the toll. Now I receive another toll bill same toll company at the same time 12am for $100 administrative fee and &**** for the toll I once again never received anything for the toll company Pocahontas Parkway. I never ran a toll and they toll company told me they are supposed to give you a card where you can pay the fee I paid it the first time because I dont live in that area now its the same toll. The lawyers office was very *********************************** & ****** when I asked for a copy of the documents. And no return call from Pocahontas Parkway yet. This is a scam and no one is helping me at all.

    Business Response

    Date: 10/06/2022

    After reviewing your account  you have a total of 2 violations thru an EZ-Pass only lane.  They are on 2 different days and time. 1 has been paid. Pocahontas Parkway offers a *************************************************************************** 10 days of the incident.  Pocahontas Parkway sends out 2 notices for each  violation a First notice which gives you 30 days to pay from the invoiced date. If unpaid it go to the 2nd/Final notice which also gives you 30 days to pay. Then it will go to our ****************** *** ( ********************************* they try to collect.  If unsuccessful it will be sent to attorney office for collections/ court.

Pocahontas Parkway Operations LLC is NOT a BBB Accredited Business.

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