Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 26, 2023, ***************** of Against The Grain, **** began doing some home renovations. Before this date, he provided a Project Agreement Invoice with our discussed items. ************ wanted me to get all materials ahead of time. I begin ordering materials from ****** and *********** Several of my items were canceled and back-ordered. I needed a truck to pick up the materials I needed. ************ began getting an attitude, but I ignored it because I needed the work done. His first project was to install new laminate flooring in my main bedroom (upstairs) and my bathroom, kitchen, and dining room downstairs. I only realized once he was finished that ************ was cutting the laminate with his saw inside my house. By the evening, I was very ill due to the dust particles, etc. ************ also did not clean up any of his mess from sawing. Now I need to bring in a construction clean-up crew! As he continued through my list of projects, I became concerned because the quality of work could have been better and what I considered substandard for the amount of money I was paying. Examples include paint on door frames that were not supposed to be there, paint on new door hinges, cutting a hole in my shower, and leaving sawdust on the floor for me to clean up. So yesterday, I decided to send him notice in writing via email that I was not going to get him to paint my kitchen cabinets as I was very concerned about the quality of his work. He sent an angry response and did not show up today to finish the projects that he started, like cutting a hole in my ceiling and exposing lighting wires. Another project ************ was supposed to complete was staining, painting, and sealing my steps. I paid for this project, and he never finished the sealing part. Also, my efforts have to bleed through from the painting and stain. His work could have been better and more substandard. I do not want someone else to live my nightmare!

  Business Response

  Date: 06/13/2023

  We at Against the Grain, *** strive to provide quality workmanship and professionalism with each client.  It was agreed with a singed contract which thoroughly explained the different scopes of work and terms and conditions of a labor only contract which was requested by the client.  The client requested to not pay a deposit which would have expedited the entire process and allowed for correct and timely materials be delivered to the job site.  We communicate professionally with each client, regardless of any extenuating circumstances on behalf of the client.  Against the Grain, *** has done everything in our power to work with this client, however do not want any further contact with her due to her aggressive behavior and slander of our company name and reputation.  Against the Grain, *** proudly has an abundance of excellent references from hundreds of pleased past and repeat clients.  We encourage anyone looking for home improvement services to research first and reach out directly for said references before taking the reference of ONE bad review.