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Business Profile

Eye Surgery

American Eye Center - Clifton Peay, MD

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Eye Center - Clifton Peay, MD's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Eye Center - Clifton Peay, MD has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After an eye exam with the ophthalmologist on 2/5/24, I ordered a new pair of multifocal lenses for my glasses at his office, and picked them up on 2/14/24. I couldnt see well with them, so a new pair was ordered on 2/21/24. I received the new pair on 3/15/24. According to **, the employee in charge of the order, the new pair had not passed inspection, and the lab had to redo the work. Unfortunately the new lenses were not any better than the first, even after trying them for almost a month. I called the office on 4/11/24 and left a voice message. On the following day, ******* Services returned my call, and I explained the situation. They said C. would call me back. After hours of not hearing back from C., I called the office again. C. was still not available to talk to me. I again stated that Id like to return my glasses. ******* Services said that the message had been conveyed to C., and Id have to wait for her return. After leaving additional messages requesting a call from C. and having no reply for a week, I sent an email on 4/18/24 saying that Id contact the ******************** if I didnt hear back from her. On the same day, I received the following reply from ******* Services: Your email has been received and forwarded to C. in optics. I still havent heard back from her. In summary, between April *****, I left no fewer than 5 messages with the doctors office and, as of April 26, have yet to receive a reply.Ive been wearing glasses for over 40 years. In that period, Ive returned glasses twice, and on both occasions the new pair was perfectly correct. This is the first time that the second pair didnt fix the problem, and the first time that the vendor refused to have the problem resolved. Since they were not able to provide an acceptable product or service, Im requesting a full refund of the price paid on 2/5/24: $600.09.P.S. *********** is now located at *******************************************************************************.

      Customer Answer

      Date: 06/04/2024

        I confirm that there has been no contact from the business,  and the matter remains unresolved.

    American Eye Center - Clifton Peay, MD is NOT a BBB Accredited Business.

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