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Business Profile

Fundraising Counselors and Organizations

Evergreen Enterprises

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fundraising Counselors and Organizations.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 items in September. I received an email stating 1 item was out of stock and I would receive a refund. I received the other 3 items but I did not receive the refund. The amount of the refund was for $10.20. I called the company 3 times, 9/27,10/2 and 10/18. I was told to please be patient with them and they would take care of it. Then I was told that they switched to a different billing company. I have been more than patient and want my refund. Thanks

  • Initial Complaint

    Date:09/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the seller on September 8, 2023 regarding an order I placed on September 3. I advised I paid $25.00 for Express Shipping which was supposed to be shipped and received in 2- 4 business days. The representative I spoke with noted she had no explanation why the products were not shipped yet, they were in stock and should have gone out in one or two days with express shipping. She contacted her supervisor and the supervisor could not offer any explanation why the item located in the warehouse had not shipped and said it was up to the warehouse to determine when they will ship and sometimes will take two weeks if they ship it. I asked to cancel the order and for a refund. They said the items definitely had not shipped yet but may have processed and the supervisor wasn't certain what her options were. I heard nothing back at all and contact at end of business day on Monday, September 11. This time I spoke with a Supervisor and the account was actually worse. She indicated she has no ability to contact the warehouse directly, this is where the item is being stored and shipped from. She said the warehouse did not respond to her e-mail request from Friday, September 8 so could provide no further update. She said they cannot be contacted by phone. The item should NOT have been allowed to be purchased with Express Shipping, the Supervisor acknowledges this, but affirmed unless their warehouse gets back with her, there is nothing she can do to cancel my order or refund, pretty much saying you gave us $70.00 and you will likely never have anything to show for it and nothing **************** or the company can do about it. I have no confidence this vendor knows what it is going on and if I will ever get the product (nor do they) and instead want to cancel the order and get refunded .

  • Initial Complaint

    Date:07/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I continue to receive spam emails from them even though I have unsubscribed several times and even contacted customer support.

  • Initial Complaint

    Date:10/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    received a decorative game flag a ***** Longhorns 28"x44" style#**SF999 as a gift to only to open it up and discover it is a ********* Volunteers flag instead of a ***** Longhorns flag

    Customer Answer

    Date: 11/14/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Evergreen Enterprises regarding complaint ID ********.

    Regards,

    *******************************

Evergreen Enterprises is NOT a BBB Accredited Business.

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