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Business Profile

Furniture Repair

McHugh's Restorations

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for McHugh's Restorations's headquarters and its corporate-owned locations. To view all corporate locations, see

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McHugh's Restorations has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Pam B

      Date: 01/24/2023

      I dropped off two antique pieces of ***** in June, '20 and was told that it would be several months; they would send photos for approval when the repairs were complete. By Nov, they called to say the repairs were finished. I asked when the photos would be sent and was rudely told that there were no photos "because we are busy." I waited for the photos; somewhere in the pandemic the issue slipped off the radar and I never heard from them.On 1/20/23, I received a message to call them because they had finally located my two pieces and could mail them to me. She indicated that they were closing, this was all very last minute and I wouldn't have time to pick them up myself. When I called, there was no acknowledgement that my pieces had been missing, for the very long delay, the lack of photos, or any very poor customer service issues. Instead, I was told that I would have to pay the balance plus S&H for an amount that would be close to $200 without the benefit of any chance to inspect the work ahead of time. I was speaking with a woman who identified herself as "one of the owners." She hung up on me before we had reached any agreement.They are still in possession of my two pieces so I'm not sure that this isn't theft. I never agreed to pay additional S&H sight unseen. Her rudeness was indefensible considering that my pieces were misplaced at their store for so long and they are partly responsible for the situation

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