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Business Profile

Gas Station

Jiffy Lube

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went for a oil change and jiffy lube, broke my housing unit oil filter, the oil cap. Causing me to have 2 leave it there. Get a rental. While they was suppose to fix it. When I got my car back which was 2 weeks later they said they fixed it. And they will reimburse me for all my troubles. They also told me I can take it up to lexus and get it fix they will pay for it. They never gave me a time frame. So I had family stuff going on didn't have time to take it up there at the time. And haven't really been driving the car. I was driving my other car. Within the months my oil was leaking and I still had problems steming from what they did. I didnt have the money to take it to lexus to have it fix and get reimbursed. I reached out to **** from ****** lube in email to see if I can take it and got no response. I also tried to call him several times with no call back. I took my car to PEP Boys to check it out and they said all the same stuff was going on since it came from jiffy lube. That's when I proceeded to reach out to jiffy lube again and tell I'm taking it up 2 lexus at this point. I took it up there and they said that the things that they broke its what jiffy lube broke. Reached out to **** and now they saying because a long time there not paying for anything. Even tho they said the was. I've been trying 2 contact them all with in this time b4 I took it to lexus. Now ***** gets in touch with them and **** was being nasty and they said they not paying now because I took 2 long. And I drove the car and could have broke it. I have to pay everything out my pocket. And it's steming from what jiffy lube broke. They never really fix the problem when they had it and now they don't want to pay.

    Customer Answer

    Date: 02/17/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Jiffy Lube regarding complaint ID ********.

    Regards,

    *************************

    Business Response

    Date: 03/24/2023

    Please see attached response

    Customer Answer

    Date: 03/24/2023

    Better Business Bureau:

    I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Yall admitted that yall broke my oil housing unit. It was never broke until I took it to ur company. Also the manager **** told me to take it to lexus even after you claim to hve fixed the problem, I had this issue going on and on. And it is from when you all broke it. And I didn't have the money to take it to lexus when u told me to. And **** said he would reimburse me. So. Now that I did hve the money to get it fix. Do to the damages that you all did. Now you all don't want to pay, far as me reaching out. I reached out before a year of me going and never got a response, I emailed and call. I talk with a ****** which said that he would get **** to get in touch with me and never did. That was 1 month after it happened. Then I had to go bck to school. And left the car with my mother. So yea it would have miles on it. But yall really need to pay because this was a ongoing problem that yall created.

    Regards,

    *************************




  • Initial Complaint

    Date:11/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to jiffy lube on January 7th 2022 to have an oil change. At that time I thought I was working with some competent individuals but I did not find out until October 28th when my oil light came on and I took it back to jiffy lube. I was told by one of the workers that my car was bone dry that the sticker on my car did not match my license plate and and that the mileage was also incorrect. Not to mention that they stated on My paperwork to bring the vehicle back for another oil change at **** mi. The sticker on the car stated that the customer requested *****. That was not a request that I ever made. Since they put the wrong sticker on my car and the wrong mileage on the paperwork, I'm not confident that they did anything right not even sure if they actually change my oil for that matter. I spoke with The franchise manner of that particular store and he told me to take it to a mechanic have them check it out and to get back with him. On November 7th I took it to ****'s ****** Auto and he did an oil change for me at that time he checked with Chrysler and they told him that my oil change should be every ***** mi. I called back and spoke with **** the franchise owner and told him about everything and he was very nonchalant about the whole situation and told me that was nothing he could do. I'm looking for some type of compensation for the oil change and for my aggravation and pain that I suffered because of this ordeal. If My oil light had never come on I would never have been aware of the fact that my car was bone dry. Under those circumstances I could have blown my engine.

Jiffy Lube is NOT a BBB Accredited Business.

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