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Business Profile

Home Improvement

HomeSmart Technologies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased attic insulation, solar fan and eco system. They didn't follow through with yearly inspection and we were not able to purchase a refill on the eco system container at six-month interval. All attempts to contact the company and the sales representative ***** *., phone and email were in vain. They also clogged the A/C drain basin by not paying attention when they laid the **** insulation on top of the old insulation. This caused the old insulation to absorb water from the drain basin causing it to saturate and leak through the ceiling. It did not ruin the ceiling, but you can see the water stain.

  • Initial Complaint

    Date:05/19/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We attended a seminar at ****** in ************************* **** with ***** ***** in June of 2022.On 7/1/22 we had a solar attic vent and limited lifetime warranty tri guard attic insulation installed totaling $7681.00. The fan needs Inspected as we were to get free inspection every year. It doesn't seem to be working. The phone number ************ is no longer working number. Sales rep.( **** *******) **************. Has not return calls 3 days in a row and now mailbox is full. 2023 we had no issues getting inspection . I hope we didn't get scammed. No more seminars for us.

  • Initial Complaint

    Date:01/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I was told to verify if they had addressed this complaint with me.

    They have NOT, and I continue trying to contact them and only get the same result, no answer, told leave a message, the a recording stating the mailbox is full.

  • Initial Complaint

    Date:01/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is to CONFIRM that the business HAS NOT contacted us regarding our complaint.

  • Initial Complaint

    Date:12/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Home smart Technologies installed a whole house water purification system and solar fan for our attic. We have problems with the water purification system and the phone number given no longer answers. In fact the address is different than the one in the options list. It is apparent to us they scammed us. They did a seminar in ****** last August and booked a lot of jobs. I was given two numbers to contact with problems and none works. ****** ***** was the salesman. The system was installed 8/29. I filed a complaint with you and today got a letter you closed it. These people have taken my money and you closed my case saying I WAS THE ONE NOT RESPONDING. I want to know if this company is a scam and I want my system fixed!

    Business Response

    Date: 12/27/2024

    We received an email that this complaint has been closed due to a lack of response on our part. We have been in contact with ******* *****. After multiple phone call attempts, our local manager **** *****, did explain to ******** that the system she purchased was just the chemical removal water filtration system. It is not a water softener, which she initially declined purchasing due to cost. For her to have soft water and not have blue rings she will need a water softener. Our system is functioning correctly based on what its designed to do. We are happy to add a softener for ********, however she does not want to pay for it.

    Please let me know if there are any other questions.

    Thank you
    ****** *******
    ************

  • Initial Complaint

    Date:11/20/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Company Information

     

    HomeSmart Technologies

    *******************

    ***************** 23224

    (I believe based on what showed in the BBB database they may have moved.  This complaint is against the correct company since their service manager, ****, called me.  )

    Company Phone: ************

    Service Manager Phone: ************

  • Initial Complaint

    Date:10/11/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and joined a seminar for this company around the July timeframe of this year. The seminar was fine, and we had a salesperson visit the next day. We decided not to purchase. However, at the seminar we won a door prize consisting of a cruise voucher. I have call no less than 6 times to check on this and we still have not received. We feel this is a form of false advertisement and should be either provided with the vouchers, or told we don't qualify due to not purchasing the company's product. I should state that we were told NO PURCHASE necessary.

    Business Response

    Date: 10/16/2024

    Thank you for reaching out to us. We apologize for any inconvenience. We are in the process of reaching out to the travel agency, ********************, to find out what happened to your cruise certificate. 

    The free cruise that you won is not provided by our company. ******************** is the provider and representative of the free cruise promotion. Their contact number is ************. We will do our best to get an answer for you, but you are also welcome to reach out to them directly.

    Thank you

  • Initial Complaint

    Date:02/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    First of all, ***************************, apparently the Owner of company is NOT correct in his response. I called the number at the website which is also the SAME number the installing technician gave ** when he installed the system. I talked to an **** and I think ****** and other secretaries on my calls and EACH ONE said someone would get back to me THAT DAY. Nobody ever called me back! It was not until several days AFTER I contacted the BBB that I got a call from ***************. He was nice and apologetic, but the issue was NOT resolved. **** was very helpful over the phone, but he plans to come out and check the system. But that has not happened yet. So *************************** is wrong in his assessment of the situation. I did NOT call the wrong number and the issue with the system is NOT yet resolved.


    Regards,

    *********************




    BLE customer service.

    Business Response

    Date: 03/09/2023

    Thank you for taking the time to speak with me today. 

    As I stated in our previous conversation, this matter with Mr. ********************* has been resolved. The initial delay in communication stems from **************** calling the wrong contact number for our company, and therefore we never received any of his messages. Once **************** contacted our office we immediately scheduled an appointment with him to resolve his complaint. That appointment was set for Monday 3/6/23. We were able to successfully troubleshoot his system over the phone. **************** stated that everything is now working fine, and he is happy with our service. **************** told our install manager, ***************, that **************** would be contacting the BBB to remove his complaint.

    Once again, thank you for all of your help.

    ***************************

    Business Response

    Date: 06/13/2023

    Thank you for your time and returning my call. As we discussed on the phone, Mr. ********************* has been resolved. As I stated originally, **************** had programming issues with his *** system. He spoke to our Install Manager, ***************, who was able to troubleshoot the programming via a phone call with *****************

    *************** and ************** agreed to give the *** system time to make sure it was working correctly, which according to **************** the programming worked. *************** followed up with **************** the following month in person, checked the system, and **************** expressed his happiness at that time. 

    if there is anything else we can do, please let us know.

     

    Thank you

    Customer Answer

    Date: 06/14/2023

    Better Business Bureau:

    I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    The problem was NOT resolved during a phone call as was stated in the company's response. *************** came to my residence and determined the system was NOT working at all. He was very thorough and also determined that the unit probably was NOT installed properly. ********* was very friendly and professional. He and I came to an agreement that we would continue to monitor the unit and make sure that it does work properly. ********* will also make a return visit in a few weeks to make sure the unit is now working properly.

    ********* was wonderful, but the Company has never acknowledged that the unit was installed improperly and that it was NOT working when ********* arrived. In an earlier response, the Company also stated that when I called to alert them to the problem, that I had called the WRONG number. This is simply NOT true. It took over 4 calls to the company to even get them to start to look into the problem. They had promised me on EACH of those calls that someone would get back to me THAT day. It never happened! So, I would rate the Company as having a desperate need to improve their customer service!

    Regards,

    *********************




HomeSmart Technologies is NOT a BBB Accredited Business.

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