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Business Profile

Landscape Contractors

D & G Multi Services LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted D&G Multi Services in early Jan,. For $25 they agreed to come out to assess the *** and give an estimate for the job. During this assessment, I express two area of concerns (1) Grade in a way to keep water away from the foundation. (2) Prevent water from pooling in an area near the backdoor. I was told the work would solve both issues. The *** was to include: Keeping water away from the house foundation, prevent water from pooling in the yard by filling in low spots. Seed and hay in the yard. On 2/2/2024, the one day job began and was completed. On 2/13/2024, We got our first rainfall with was after the project had been completed. The company landscaping/Grading expertise failed miserably. In fact, Not only did I have the original problem of pooling water at the backdoor, but, several other smaller and larger pools of water accumulated in the yard. On 2/13/2024, I contacted the company and explained the problem. On 2/14/2024, I again contacted the company regarding the same issue. According to ***** the ground has to be completely dry before any additional work could be done, and, He projected the work would start the week of 2/19/2024. It had not rained since 2/13/2024 and no forecast of rain. On 2/21/2024. I texted and called because it had been over a week since the last rain and it was forecast to rain on 2/23/2014. In my text, I explained that I would like to resolve this issue amicably without having to involve any other parties. I then called and he (*****) told me he could come by in 15 to ***************************************************************** the area on *************. He was a NO SHOW and NO CALL.Add'l, they even graded a part of my neighbor's yard,and, what had been a peaceable neighbor is a not so friendly attitude now- and this is being midly stated.

    Customer Answer

    Date: 03/22/2024

    D & G contracted me on 3/19/2024 and resolved the issue that same day. I contracted BBB on 3/20/2024 to give you an update but was only allowed to leave a message.  

     

    Thank you so much, You have been very helpful.

D & G Multi Services LLC is NOT a BBB Accredited Business.

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