We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Crown Acura of Richmond
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Alysha H

    Date: 11/30/2023

    If it was possible I would give 0 stars. My appointment was Oct. 5 at 9am. Got there and the service advisor that was attending to me stated an issue with my tints that had nothing to do with my visit. After realizing I was a different customer, he asked for a moment to make sure everything was in order and I was informed that the part for my car was not in. Not only was it not in, it hadnt even been ordered! I contacted the manager, ******* as soon as I arrived where I have been staying in VA since I moved here. He said the issue would be rectified and apologized for the hassle. My second visit was Oct. 9 at 2:30pm. I was told by the manager that I would not be paying for labor and just the cost of the part. I arrived and was immediately brought to the parts department to pay. I sat in the customer waiting area and the service advisor came to get me. He stated that they were putting gas in the vehicle and it would be right out. I live about an hour away and had expressed my frustrations about there not being any regard to my gas and/or time spent driving to their location. He then proceeded to tell me that the wrong part was ordered and I would then have to return a third time for them to put it on. At this point I just wanted my car fixed but I dont know that I wanted to return to this location. The customer service is below subpar and somewhat of a joke. The first time, the service advisor was very nonchalant and by the way with the situation. The second time he was extremely apologetic but I feel like it didnt matter because the issue was still there. My third appointment was Oct. 23, 2023. The piece had finally came in and was correct. It took about 30 minutes to put the piece on my vehicle. The customer service wasnt horrible but not the greatest either. I felt as if I was rushed out of the business and kind of shood away. Hopefully whatever work I need done on my vehicle can be done somewhere else because I will not be returning to this establishment.

Crown Acura of Richmond is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.