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Business Profile

New Carpets

Richmond Decorating Center

Reviews

This profile includes reviews for Richmond Decorating Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Richmond Decorating Center has 2 locations, listed below.

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    Customer Review Ratings

    4/5 stars

    Average of 1 Customer Review

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    Review Details

    • Review fromPatricia B

      Date: 06/09/2025

      4 stars

      Patricia B

      Date: 06/09/2025

      *** was very helpful in the showroom to assist me with picking out the product I needed to replace the floor in my living room. There was a 2 week wait to get the product to me. *** arranged for ***** to contact me to set up the installation date. He didn't call me so I called back the next day to speak with him, The installers arrived on time but spoke very little English so there were some communication issues. They did a very good job and were done in a reasonable amount of time. I was very upset when one of the installers used my bathroom without my permission. That door was closed and I was in the house and should have been asked if that was ok with me. I did let *** know about this when I called in my payment but I would have thought that someone from the company should have called and apologized. I would recommend the company to others but would advise them to stay visible while the installers are there or lock the doors you don't want them to enter.

      Richmond Decorating Center

      Date: 06/10/2025

      ********, Thank you for this valuable feedback and please be assured we have discussed this situation in our recent installer meeting and reminded them of our internal policy to prevent this type of incident in the future. We really appreciate your business and valuable feedback and are glad *** was able to help you.

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