We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Carpets

Richmond Decorating Center
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Richmond Decorating Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Richmond Decorating Center has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Patricia B

      Date: 06/09/2025

      Patricia B

      Date: 06/09/2025

      *** was very helpful in the showroom to assist me with picking out the product I needed to replace the floor in my living room. There was a 2 week wait to get the product to me. *** arranged for ***** to contact me to set up the installation date. He didn't call me so I called back the next day to speak with him, The installers arrived on time but spoke very little English so there were some communication issues. They did a very good job and were done in a reasonable amount of time. I was very upset when one of the installers used my bathroom without my permission. That door was closed and I was in the house and should have been asked if that was ok with me. I did let *** know about this when I called in my payment but I would have thought that someone from the company should have called and apologized. I would recommend the company to others but would advise them to stay visible while the installers are there or lock the doors you don't want them to enter.

      Richmond Decorating Center

      Date: 06/10/2025

      ********, Thank you for this valuable feedback and please be assured we have discussed this situation in our recent installer meeting and reminded them of our internal policy to prevent this type of incident in the future. We really appreciate your business and valuable feedback and are glad *** was able to help you.

    Richmond Decorating Center is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.