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Business Profile

Pet Transport

Fly Pet International

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Transport.

Complaints

This profile includes complaints for Fly Pet International's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fly Pet International has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      yesterday I purchased 1800 in gift cards for a puppy that I will now never get I paid an additional 300 on 8/20/24.they keep on prompting me to pay more if I want the dog

      Customer Answer

      Date: 08/30/2024

      I did not find them through a website, the person that I was buying the puppy from initiated the flight of the pup. she said she has use them before
      the company name is  fly pet. below is the emails between me & Fly Pet. 
      Dear Customer,

      YOU ARE GETTING THIS MAIL REGARDING YOUR PUPPY IS READY TO ENTER YOUR CITY AND STATE. WE CAN NOT PROCEED WITH PUPPY DELIVERY BECAUSE

      YOUR STATE AND CITY REQUIRE AN ENTRY CITY PERMIT (***) AND WE HAVE TO ATTACH YOUR DOCUMENT TO IT SO WE CAN BRING YOUR PUPPY HOME .

      IN NEED. THEY ARE ASKING FOR THE SUM OF $1000 AND NOTE THAT THE MONEY WILL BE ADDED TO YOUR TOTAL REFUND TO MAKE IT $1000 WITH AN *** CERTIFICATE ATTACHED TO YOUR DOCUMENT 100% UPON ARRIVAL OF ZINA 

      NOTE: THE MONEY IS 100% REFUNDABLE UPON ARRIVAL OF YOUR PUPPY.

      This City Permit will be given back to us after the delivery is done because the money you are paying will be refunded back to you. If you would like to keep the City Permit for yourself, then the money will not be given back and you can import puppies from any country you want and at any time.
      It will cost you a total of $1000 if you return the City Permit back to us and need your money back after the delivery and if you would like to keep the City Permit it will cost you $1300 but your money will not be refunded.Thanks for understanding
      Name :****** Woodard 

      Those are our Zelle details.Please send us a screenshot of the payment when you send it 
      On Wed, 21 Aug 2024 at 17:29 Cat ******** <*************************> wrote:
      How do i pay

      On Aug 21, 2024 9:38 AM, Fly Pet <*********************************> wrote:
      Hello Cat, there has been an update on the delivery please go through the file attached to this email and get back to us as soon as possible.Thank you


      On Wed, 21 Aug 2024 at 16:26 Cat ******** <*************************> wrote:
      I've gone through the flight information
      thank yo
      From: Fly Pet <*********************************>
      Sent: Wednesday, August 21, 2024 7:41 AM
      To: ***************** <*****************>
      Subject: Delivery Notification for ****
       
      Hello Cat, attached to this email is a copy of the delivery notification for your female boxer puppy.Please confirm with us when you go through it.Thank you




      On Wed, 21 Aug 2024 at 17:35 Fly Pet <*********************************> wrote:
      ****************************** 

      Name :****** Woodard 

      Those are our Zelle details.Please send us a screenshot of the payment when you send it 


      On Wed, 21 Aug 2024 at 17:29 Cat ******** <*************************> wrote:
      How do i pay

      On Aug 21, 2024 9:38 AM, Fly Pet <*********************************> wrote:
      Hello Cat, there has been an update on the delivery please go through the file attached to this email and get back to us as soon as possible.Thank you


      On Wed, 21 Aug 2024 at 16:26 Cat ******** <*************************> wrote:
      I've gone through the flight information
      thank yo
      From: Fly Pet <*********************************>
      Sent: Wednesday, August 21, 2024 7:41 AM
      To: ***************** <*****************>
      Subject: Delivery Notification for ****
       
      Hello Cat, attached to this email is a copy of the delivery notification for your female boxer puppy.Please confirm with us when you go through it.Thank you

      From: Fly Pet <*********************************>
      Sent: Wednesday, August 21, 2024 7:41 AM
      To: ***************** <*****************>
      Subject: Delivery Notification for ****
       
      Hello Cat, attached to this email is a copy of the delivery notification for your female boxer puppy.Please confirm with us when you go through it.Thank you

      From: Fly Pet <*********************************>
      Sent: Wednesday, August 21, 2024 10:35 AM
      To: Cat ******** <*************************>
      Subject: Re: Delivery Notification for ****
       
      ****************************** 

      Name :****** Woodard 

      Those are our Zelle details.Please send us a screenshot of the payment when you send it 


      On Wed, 21 Aug 2024 at 17:29 Cat ******** <*************************> wrote:
      How do i pay

      From: Fly Pet <*********************************>
      Sent: Thursday, August 22, 2024 10:37 AM
      To: Cat ******** <*************************>
      Subject: Re: Delivery Notification for ****
       
      Dear customer,

      We are sorry to let you know that we are now ready to proceed with the delivery of your puppy.

      Due to the threats of COVID-19 (CORONA VIRUS) in ***, ** and the world, all animals transported within or outside any national limit must be vaccinated against animals, corona virus and other diseases transmitted by pets. Because of this, the association of animal transporters proposed a vaccination scheme where all dogs must be vaccinated and held for a few hours for a proper medical check-up.

      Your state will also not allow the transport of puppies other than parvovirus, distemper, adenovirus, and rabies to its cities without a rabies vaccine paper job.

      Vaccinating your pets is the surest way to protect them from some of the most common canine diseases. A puppy receives initial immunity from the mother, but after that she is alone, so the vaccines come in. This COVID-19 vaccine will also help protect all humans from the spread of this diabolical disease.

      Vaccines for parvovirus, distemper, adenovirus, and rabies are generally considered basic vaccines. Most states require that all dogs be vaccinated against rabies every year.

      Nonessential vaccines include parainfluenza and Bordatella bronchiseptica, both intended to prevent kennel cough, Borrelia disease, leptospirosis, hepatitis, giardia, measles, rattlesnake, and many others. Traditional practice is to vaccinate puppies at six weeks, nine weeks, fifteen weeks, and fifteen weeks of age, and then receive an annual stroke. Nursing puppies receive immunity from mother's milk.

        Any immunity still present from the nursing home will render the vaccines ineffective, so vaccines are often given until the nurse can be assumed to drop the antibodies to avoid gaps in protection.


      ALL THE ABOVE VACCINES HAVE BEEN GIVEN TO YOUR PUPPY SO THAT SHE CAN ENTER ANY CITY FREELY. IT HAS BEEN TESTED FREE OF CONRONA VIRUSES AND OTHER RELATED DISEASES, BUT WILL STILL BE QUARANTED FOR 2-4 HOURS FOR CHECK-UP. THE TOTAL COST OF VACCINES AND THE PREVIOUS ADMINISTRATION IS $750

      This $1000 must be paid before the dog can leave the quarantine department for pick up the baby .

      Previously, it was a mandatory non-refundable payment, but due to recent customer complaints and support from ********************** associations, ****, with the help of the ************************* (WHO), decided to take care of all vaccination costs animal. With this, the client will have to pay this amount of money for the vaccinations and the health check, but it will be fully REFUNDED upon the arrival of the dog.

      Therefore, we expect you to make a payment of $1000 now for the vaccinations the dog received. This payment will go directly to the **** department for animal health care and the fight against COVID-19 and related diseases.The payment is totally refundable upon delivery.Thanks for understanding

      Ok
      Enter
      *****
      ***** ****
      I sent them $600
      Enter
      You sent
      I can't cover the rest I just can't 
      Enter
      *****
      I asked my sister to lend me some money but she doesnt have at the moment
      Enter
      *****
      So you will have to pay the $400 maam
      Enter
      *****
      ***** ****
      I tried my best
      Enter
      You sent
      I don't have it either 
      Enter
      You sent
      I just paid 100 how is it 400 more
      Enter
      You sent
      Just keep your dog
      Enter
      *****
      I sent them $500
      Enter
      *****
      You sent $100
      Enter
      *****
      ***** ****
      $400 is left
      Enter
      You sent
      Fucking pay it then 
      Enter
      *****
      ***** ****
      My sister doesnt have the money
      Enter
      Aug 22, 2024, 2:22 PM
      *****
      ***** ****
      ?
      Enter
      You sent
      Keep the dog I'm done with you 
      Enter
      *****
      ***** ****
      Whats the problem?
      Enter
      You sent
      I don't have the money...you know that!!! You pay the fees
      Enter
      *****
      How soon can you come up with the money
      Enter
      *****
      The $800 on cashapp will be returned tomorrow
      Enter
      *****
      ***** ****
      So can they wait tomorrow?
      Enter
      You sent
      I can't 
      Enter
      *****
      ***** ****
      You will have to come up with the money
      Enter
      You sent
      No I won't 
      Enter
      You sent
      Keep your dog I said...I'll have to eat my losses unfortunately...but I will be reporting you & Pet Fly
      Enter
      *****
      ***** ****
      Why maam
      Enter
      You sent
      Are you stupid 
      Enter
      You sent
      You know why you scammed me & you know it
      Enter
      *****
      ***** ****
      What do you mean by that ?
      Enter
      You sent
      Your stupid
      Seen by ***** **** at August 22, 2024, 2:36 PM
      Enter
      Write to ***** ****


    Fly Pet International is NOT a BBB Accredited Business.

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