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Business Profile

Outboard Motor Repair

Honda House Marine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Outboard Motor Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought 3 four wheelers for my kids and have had nothing but issues with all 3 of them. Took them in for service the first time for the chain to be adjusted on one and oil change on the other. I was told the one that needed the chain adjusted was totaled and has been wrecked. I monitored my kids while in operation and they only ride in open fields. I picked it up which no service done to it. Six months later I brought the same 2 in for service because the other one had a remote box that was taped under the seat that had fallen on the manifold and caught on fire. Again dropped the other for chain adjustment and they were both fixed without question. ??????? But was totaled the last time????? At this point I bought another one to have a spare if one was broke down so they werent all in the shop at once. That was stupid. Now I have 3 that I paid $500 each for extended warranty and had them in for chain adjustment and Im told no moving parts are covered under warranty. Ill never buy anything from Honda house again. Im a manager of a multimillion dollar company. I deal with hundreds of customers daily. Ill be sure to pass the word out of how badly I was treated and disrespected. Not only myself but to buy these for my kids and to see them get super upset because they cant ride or to have to push them back to the house when they are 300 yards across the field. Ill be sure to also share this on every social media platform I can. Thanks for nothing. I may be getting an attorney involved.

    Business Response

    Date: 01/10/2025

    Subject: 22768029

    Dear Mr. ***************** you for taking the time to share your concerns with us. We truly regret that your experience with our products and services has not met your expectations, and we appreciate the opportunity to address your feedback.
    As discussed in 2023, routine maintenance, including chain adjustments, is the responsibility of the vehicle owner. While we have extended complimentary chain adjustments in the past as a gesture of goodwill, these adjustments are not covered under the factory or extended warranty.

    We value your understanding and remain committed to providing quality service and support for all your future needs.

    Sincerely,
    The Honda House Team

Honda House Marine is NOT a BBB Accredited Business.

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