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Business Profile

Pest Control Services

Home/Paramount Pest Control Companies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for Home/Paramount Pest Control Companies's headquarters and its corporate-owned locations. To view all corporate locations, see

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Home/Paramount Pest Control Companies has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I have a complaint stemming from a crawlspace pest control inspection performed in August 2024. I was told I had moisture in the crawlspace and that I could purchase a bora care treatment for $1100 to help with this. I did and a few days later I was told I need another treatment for $3300. I asked why I paid $1100 for a treatment for moisture found if they saw additional issues during their crawlspace inspection. I asked for a quote in writing and never received it. I asked for a call from management and heard from one manager who never called back. I escalated this to regional management and finally reached someone who plans to check my crawlspace again. I posted a review last week about this mistakenly thinking it would open a complaint. I would like BBB's involvement to help with a fair resolution. I don't believe I needed to pay $1100 for a treatment of a product that sells online for less than $100. I had crawlspace work performed last year and the technician commended me for the crawlspace work. Thanks! ****** *****

      Business Response

      Date: 09/20/2024

      Management met with the customer on 9/20/2024 to resolve this matter.  No refund is required.  

    • Initial Complaint

      Date:05/20/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used Home Paramount for several years and was tiring of their attempts to sell a variety of services on every yearly inspection (UV lights, claims of rodents with no visible evidence of droppings etc). This year I set up an inspection date for the middle of March. I stayed home all afternoon and no one showed up. I waited for several days the next week expecting a call and apology and received nothing. When I called them they were totally unaware that no one ever showed. This complete lack of courtesy and awareness led me to cancel my just renewed contract that stared in March and ask for a refund. I was told that was management decision. I have not received a credit or refund even though I did say that I would understand if it was pro-rated for the one or two weeks in which the new contract began. I sent this complaint several weeks ago to the BBB and heard nothing. I am sending this again hoping to hear back this time.***************

      Business Response

      Date: 07/17/2023

      A representative has reached out on 7/17/23 and spoke to Mr. ****** regarding his request of refund $130 for 2022-2023 Termite renewal. 

      The refund is being completed within 30 days. Once the check of $130 is ready to be  mailed, we will contact again to announce the mailing of the check.

      Thank you for speaking to me today concerning this review.

       

    Home/Paramount Pest Control Companies is NOT a BBB Accredited Business.

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