Complaints

This profile includes complaints for Richmond Heating & Air Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Richmond Heating & Air Inc

  4238 Oakleys Ct Richmond, VA 23223-5971

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  Richmond Heating & Air Inc

  PO Box 25566 Richmond, VA 23260-5566

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a leak I called my home warranty company First American who assigned the ticket to Richmond hearing and air after 4 days I hadnt heard from them I called and the lady was rude she basically didnt want to help me , she said they were backed up and encouraged me to get another company . Im not sure if its because she was racisit or what but I called my warranty company back who advised me to call them back . I called First American the same lady was rude again and basically said she canceled the ticket because it sounds like I needed someone today ( I never said that ) but I have a leak and children here . Soon as the lady heard my name ( Shanasia) she was rude

  Business Response

  Date: 01/28/2025

  This individual placed an urgent claim to have her a/c in the attic (leaking water) serviced with her home warranty First American. She paid her warranty **mpany a deductible to assist her with claims.

  The warranty **mpany reached out to us to offer us the claim however, we denied the claim because we do not any availability nor do we service ATTIC air handler systems for liability purposes. The ***** American Home warranty subsequently canceled her claim with us and reassigned her to a new vendor.

  We advised customer to call her warranty **mpany back since she paid THEM not us and have them reassign the claim. (SEE NOTES BELOW)

  The customer did not pay us nor do we have any obligation/**ntract to service her. 

  Additionally, not sure what she alluding to with the racist **mment---but each time she she has called our **mpany she has spoken with the office manager who is a BLACK/BiRacial FEMALE. Which leads us to believe that perhaps she is the racist and making really bad assumptions based on the way a person speaks.

  Please close this unwarranted, baseless case and remove from our file. 

  Thank you,

  **** ******

  Richmond Air

  
  
  OFFICE DISPATCHRICHMOND HEATING & AIR
  
  CANCELED: FIRST TIME DISPATCH - NORMAL - *********
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  JOB DESCRIPTION
  First American WO#*********
  ID ********
  First Time Dispatch - Normal - *********
  *****************, Richmond **, 23223
  air **nditioning
  Priority: Normal
  Sub status: Contractor Assigned
  Created Date: 01/23/2025 15:44
  Service Fee: 0
  Priority: Normal
  Trade: HVAC
  Contract Details: Refrigerant Coverage: Max $250 out of pocket per unit (***********************************************************************************)
  Start of Coverage: 07/01/2024
  In Force for 1 year(s)
  1. Air Conditioning
  Service Item: Air Conditioner
  Symptom: Leaking Water
  
  
  Reassign-- Per notes customer has water leak in attic had insurance ** out to assess damage-2nd request to reassign we do not service aqutherm attic units
  Edit
  By OFFICE DISPATCH @ 9:08AM, 01/28/2025
  Shared with First American and technicians
  Reassign--water leak in attic --customer stated that she is not running ac// but has heat pump system no aquatherm//no high efficiency furnace REASSIGN NEEDS SERVICE TODAY
  Edit
  By OFFICE DISPATCH @ 9:24AM, 01/27/2025
  Shared with First American and technicians
  
  Attention **ntractor,
  Please call the homeowner to set up appointment date & time, also **ntact us or update portal with this information. Please check failures to Hvac. Please do not **llect service fee, homeowner already paid us directly.
  Thank you.
  By Integration: ac**unt.26.firstam @ 9:32AM, 01/27/2025
  Shared with First American and technicians

  FOLLOW UP EMAIL:
  Please do not perform any work for this job
  
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  Work Order: Cancelled
  Work Order #: *********
  Priority: Normal
  
  
  Hello Richmond Heating & Air Conditioning Inc:
  This work order has been cancelled. If you have already **mpleted repairs or replacement, please call ************ immediately.
  
  
  Contact ******** *****
  Property Address *****************
  Richmond, VA 23223
  
  
  Service Item(s): Air Conditioning (view **verage details)
  Brand:
  Symptom: Leaking Water
  Comments: Outside unit location: Roof, Stairs/Built-in ladder access to roof: N, Floors up: #3, High Efficiency system: Unknown, undefined
  
  
  
  Thank you for choosing to work with ************** and helping us provide excellent service to our customers.
  
  
  Please do not respond to this email.
  
  Contractors Phone Line: ************
  
  **************************************** makes no express or implied warranty respecting the information presented and assumes no responsibility for errors or omissions. First American, the eagle logo, ***********, and First ********************************** are registered trademarks of ************************************ and/or its affiliates. First ********************************** also operates as First American Home ******************** of Florida in the state of ********
  
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