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Business Profile

Restaurants

Maggiano's Little Italy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The family menu is no longer what it used to be. ********** used to serve family-style meals with large platters and an endless supply of food, which is exactly what we experienced in June 2023. That positive experience encouraged me to book my son's graduation dinner for December 18, 2024.While our server ****** was AMAZING and constantly apologizing for the limited portions, I was beyond disappointed with the changes. I had 14 guests, and I had to repeatedly ask for more food and faster service. Despite this being a "family menu" priced at $50 per person, the quantities were ridiculously small. To make matters worse, I had to order extra food at an additional cost. For instance, the salmon meal came with just two small pieces on a plate, whereas in 2023, we were served full platters.The service was also incredibly slow, which I suspect was due to arguments in the kitchen over denying extras. Frankly, if I had ordered individual meals for each guest, the experience would have been far better. The whole evening was stressful, and I felt ripped off. I spent over $815.65 on this event and left completely **************'s sad to part ways with a place I once loved, but it has become cheap and greedy. ********** has drastically reduced portions on the family menu while still charging full price. I'm requesting a full refund for this disappointing experience.

    Customer Answer

    Date: 01/13/2025

    Good afternoon,

    I would like to kindly inform you that the business responded and resolved the issue within three days. I have received my refund, and everything has been settled. I would like to withdraw my complaint.

    Thank you.

    Kind regards,

    ***** Edongali 

Maggiano's Little Italy is NOT a BBB Accredited Business.

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