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Business Profile

Soil Testing

Mathews Soil Consultants Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Soil Testing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/30, our realtor, *************************, procured bids for a soil engineer for a septic tank in need of replacement. With any typical bid, the expectation is the bid will be an estimate of all the work involved in the job. ****** at Mathews Soil advised ****** of the following: "******** soil scientist. $600-$900 depending on what they see. and they give you everything you need to turn into the county for a replacement permit. They can be there in about a week to do the soil test and advise of tank requirements.Based on this bid we chose Mathews over the other companies. The work was completed on 3/16/2023 We received at invoice for $824.00 which we paid. On 3/24, we received another bill via email for the amount of ******. We contacted Mathews Soil on 3/24 but never received a call back. On 5/2, we received another now for ******. I contacted ****** regarding the charges and explained what we were quoted originally and this second bill was not disclosed in that original estimate. Had they disclosed like the other companies, we would have chosen another company to perform the work. ****** proceeded to interrupt me in our conversation stating the second bill was for a required follow-up inspection. When I attempted to speak, he abruptly advised pay the bill or see you in court and hung up. Not only is this unprofessional but dishonest in their approach to securing work. A quote for work is expected to disclose All items & an estimate of charges that would be part of that service. A company should not secure work based on partial charges and then once contracted send a bill for additional services that they Knew would be a part of the overall service. This is not forthcoming, or transparent.

    Customer Answer

    Date: 06/06/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Mathews Soil Consultants Inc regarding complaint ID ********.

    Regards,

    *************************

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Renewed Annual Maintenance 8/11/2022 after multiple attempts over two weeks to renew over phone with companies book keeper due to inability to connect based on schedules. - Previous annual service performed summer of 2021 - Called September of 2022 to inquire about 2022 inspection and maintenance. Was told essentially personnel issue and "will add this to the pile".- Called 1/25/2023 to again inquire about inspection and service paid for 5 months earlier and to report that pump was making noise. Transferred to discuss. Received same info about personnel issue and was told if no alarm - no issue regardless of pump noise. I disagreed and was again told no issue despite equipment concern. I then requested refund of annual fee and Mathews Soil immediately hung up on me!- Called back and no answer went to voice mail. **** up and called back and when answered by same person all that was said was, "you'll get your refund when I get around to it!" and they hung up on me again. Called back to discuss and no answer.- Called on 2/1/2023 to inquire about refund and was told book keeper only works on Tuesday and Thursday.- Called multiple times throughout the morning on 2/2/2023 to speak with book keeper and no answer from the main company number. so can assume they may not be answering due to caller ID and do not want to speak with "*****************".Regardless - other than complete lack of professionalism and hanging up on a customer multiple times, all I am attempting to resolve is a confirmationon refund as the company no longer is taking my call or engaging in conversation.

    Business Response

    Date: 02/03/2023

    ************ has been contacted via email and the refund for the service fee has been processed.  He should receive his refund in about a week.

Mathews Soil Consultants Inc is NOT a BBB Accredited Business.

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