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Business Profile

Spa

Glow Med Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

This profile includes complaints for Glow Med Spa's headquarters and its corporate-owned locations. To view all corporate locations, see

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Glow Med Spa has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called at 1:30 pm 2/5 and set up appointment for facial for later that same day at 3:30 appointment time. Called back at 2:30 (one hour later) to reschedule to different day because babysitter cancelled. Was told I was going to be charged 1/2 of service amount due to not giving 24 hr notice of cancellation. Explained to receptionist that I just made the appointment 1 hour ago and I was never notified of cancellation policy when the appointment was made. ***** stated she would call the manager and call me back. She called back and stated she spoke to her manager and there was nothing I could do. I was still being charged the cancellation fee. I reinstated that I was never notified of the cancellation policy and I asked for the manager to contact me before charging me the fee. *****, the receptionist then called the manager and then called me back and stated that the manager would call me as soon as she could. I never received a call back and when I checked my bank statement later this evening, the charge was already processing for the cancellation fee. I am not a mind reader, how am I supposed to know of the cancellation policy If it was never explained to me when I booked the appointment over the telephone and spoke to somebody directly. They made the mistake by not informing me of the cancellation policy and then made me pay for their mistake.

    Glow Med Spa is NOT a BBB Accredited Business.

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