We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Testing Center

Proctor 360 INC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Testing Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am currently enrolled in online classes. The school that I attend uses Proctor 360 for testing. This company always has issues when it comes to testing. Their systems work some of the times. I was scheduled to take two exams. I paid for both exams, one in the morning and 1 in the evening, for the same day. On the day that I was scheduled to take the morning exam, they had me wait two hours and then told me the system was down and that I needed to schedule for another day. Apparently, they must have gotten things working later that day, but I was never notified of this. I was able to reschedule the morning session, but they took my money for the evening session and claimed I didn't show up that evening to take the exam. Was I informed that the system was working that evening? No! I want my money back, this company is run by crooks, stealing students' money with faulty running system that never seem to work. I want my money NOW!!!!!!

    Customer Answer

    Date: 04/24/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Proctor 360 INC regarding complaint ID ********.

    Regards,

    ***********************

    Business Response

    Date: 05/08/2023

    Dear Richmond BBB,
    We did receive the letter from you on a customer named ************************* and as requested a refund of $15 issued. The issue was mainly due to a technical problem caused by a cloud server and that caused some interruption. The customer was informed about the problem as well.

    Please find enclosed a confirmation on refund and kindly update your records showing that the issue has been resolved
    image.png

    Appreciate your cooperation in updating your system

    Thanks

    *************************, CEO
    P: ***************

Proctor 360 INC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.