We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Truck Accessories

Truckin Thunder

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Accessories.

Complaints

This profile includes complaints for Truckin Thunder's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Truckin Thunder has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Truckin Thunder

      8241 Midlothian Pike Richmond, VA 23235

    • Truckin Thunder

      10460 Success Street Ashland, VA 23005

    • Truckin Thunder

      7903 West Broad Street Richmond, VA 23294

    • Truckin Thunder

      6 Commerce Center Parkway Fredericksburg, VA 22406

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/22/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I walked through the door knowing exactly what I wanted. I needed a camper shell with crossbars to which could attach my kayak racks. I even had the attendant describe the bars to me to to make sure my ******************* would fit them. I was quoted a very high price, but I agreed. After 2.5 months, the shell arrived without the cross bars. I was told I did not order the bars, only the tracks. Why would I do this? I said from the start that I needed the bars. I did not get what I ordered. I want what I ordered for the price I was quoted.

    • Initial Complaint

      Date:03/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my work van to the *************** location in 2021 and I went to have a trailer hitch installed because you guys specialize in these things and are supposed to be professionals. Last week I was carrying my ***** machine in the trailer and the hitch came off because the nuts holding it were lose and came off while I was goin 40MPH. The reason I know the nuts came out is because I immediately got under it and saw that the nuts were missing. On top of everything the trailer ended up under my van and the ***** machine went through my rear cargo door window and broke it and now I have to replace that door and had to lose another $700 to have the door replaced, plus another $400 to replace the hitch. I went back to the store where the hitch was installed to let them know what had happened and to ask for a solution from them and they said that it was my fault because I overloaded the trailer and it was above the hitch's capacity to carry however the hitch weight limit is 10k pounds and the ***** machine is only around **** pounds and there was nothing else on it. I could have been killed because I had to hard brake and an 18-******* almost hit me or I could have hit a smaller car and killed someone. In other words it could have been much worse and I'm a reasonable person and understand that these things happen and we all make mistakes but when you make a mistake you own it and make it right but instead I got treated by the representative at your store like it was my fault and he wouldn't listen to what I was telling him but instead he started to make excuses and blame me for the poor job that they did. Had they tighten the bolts and nuts like they were supposed to from the beginning this wouldn't have happened and I wouldn't be $1100 out of my money. Thank God it didn't go further but someone needs to be held accountable for these mistakes and make sure it doesn't happen again because if it happened to me it can happen to someone else and it could be much worse

      Business Response

      Date: 03/20/2023

      Please contact me at ************.

      Thank you for taking time to provide feedback to help us improve.

    Truckin Thunder is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.