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Business Profile

Wax

European Wax Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August 2022 i visited this center for a wax appointment, and was sold a "wax pass" at checkout that you could use for several visits. It was all very pleasant until they sold me this service. When i presented for my second appointment around October (since i had purchased 7 appointments in the package), I was treated with utter unprofessionalism. After trying to accomodate my waxers limited schedule a few times, I still could not make the few days that she was working, and compromised to schedule with someone else. The check-in experience was apalling. After I was left waiting in the tiny waiting room for 30 min, where the person who checked me in did not look up at me once as she was busy coloring and playing on her phone, i finally asked what is happening, as a couple of people came and went while i just sat there. At that time the attendant checked the schedule again and started laughing, saying the "well the waxer isnt even here and there is no way we can fit you in today". I asked to speak with a manager who was not present, and i left. I asked for a callback from the manager, who returned my call a week later stating she was too busy to deal with this. I informed her of this experience, and that i am not interested in stepping foot in this or any other European wax center ever again (there are professionals out there that provide a much better service), and asked to Cancel the wax pass immediately. I also requested a refund for the unused day where half of my day was wasted and and had to eventually find someplace else last minute. She informed me she can provide a 'store credit', which i clearly did not want. This was the resolution i was provided with. I then had no choice then to dispute MONTLY charges from this shady facility with my CC company, now totaling $360. They are still pending and the manager (*********************************) continues to fight them, despite me making repeted requests to cancel. I only used one pass and have been charged every month.See att

    Customer Answer

    Date: 12/12/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by European Wax Center regarding complaint ID ********.

    Regards,

    *************************

European Wax Center is NOT a BBB Accredited Business.

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