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Business Profile

Plant Nursery

Triple J Nursery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/16/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered (2) 3-4' Orangeola Japanese Maple trees priced at $74.99 each ( $149.98) and $10.84 sales tax for a total of $160.82 on my **** ***** card. The order was placed on April 30, 2023 and shipped on May 3, 2023 with an expected delivery date of May 5-8, 2023. I sent 2 e-mail messages to ******** to inquiring about the status of my order and was told they were still in transit and was in some town in ********. My order was delivered on May 11, 2023 at 2:23 pm. I was very disappointed when I saw that the box was from the nursery for I knew it was no way 2 trees could fit in such a small box. The weight indicated on the box was 1.0 lbs. When I opened the box it had 2 DEAD TWIGS inside, not the trees shown on the website. There is no way I would pay $160.82 for twigs (alive or dead). This company use very deceitful photos and descriptions to present their product. I am requesting a full refund for I do not want to conduct business with this fraudulent company. Here is a copy of the receipt info: Order #********** 2 items from TripleJNursery Get help with this order Follow shop Status Delivered Confirmed Shipped Out for delivery Delivered Tracking *** ****************** May 11 2:23pm Delivered ********** ** May 11 9:24am Out for Delivery ******* ** May 11 9:24am Out For Delivery Today ******* ** Shipping to ******** ********* ***** ******* ***** *********, ** ***** United States Price Item Total $149.98 Shipping $16.51 Sales Tax $10.84 Order Total $160.82 Payment Method **** ending in ****  Paid on Apr 30, 2023 Your credit card information was not shared with this shop. Purchased Apr 30, 2023 View full receipt

Triple J Nursery is NOT a BBB Accredited Business.

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