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Business Profile

Used Car Dealers

Ray's Auto Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2011 chevy Impala from Ray's Auto ***********. When I went to pick vehicle in the sales person said vehicle had been inspected and everything works. When I picked up the car it had to be jumped. The heat and air did not work, the radio did not work, the car is making grinding noise and a piece is hanging from the bottom front that scraps the ground ..all unsafe issues and I have teenager that I take to school and dance class. I have called numerous times within the first day, to week and before end of month, the salesperson ****** **** attempted to steal my deposit money which he had me to cash app him , I have copy of cashapp transaction. The owner has medical issues and not in right state of mind to conduct business, he refuse to allow me trade car or return my down payment of 1500.00. He wants me to bring car back for service and offer no loaner car and could not give estimate on how long to have car fixed. Very unprofessional. I want my money back or trade. The car sales is for about 5,000 including taxes and tags.

    Business Response

    Date: 12/29/2022

    We don't warranty any vehicle we sell.  This vehicle was "as-is"

Ray's Auto Recovery is NOT a BBB Accredited Business.

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