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Business Profile

Auto Repairs

Gatti Automotive

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gatti took my motor apart for unknown reason, refused to put it back together, subsequent mechanics refused to work on it because of how Gatti left it. Finally towed to a shop to fix it and that mechanic was livid about how the car was left. He stated that the repair went from the hundreds to the thousands due to Gatti.

    Business Response

    Date: 09/25/2023

      Mr. ***** contacted our repair facility concerning his vehicle. He stated the Main Drive Belt Tensioner had detached from the engine somehow, and would no longer run when attempting to start. We agreed to examine the vehicle for him. His vehicle was towed to our facility. Upon arrival it was confirmed the vehicle would not start up when prompted. We found no evidence of a Tensioner being displaced or detached. We removed the Engine Valve Cover to observe the current positions of the Camshaft Sprockets in case the engine had somehow     " jumped " timing. Despite this we could not make a determination at that time because further diagnosis was required. This vehicle is a BMW, and requires an excessive amount of Specialized Tooling in order for us to go any further. Tools which we did not have.We explained this to Mr. *****, and recommended him to a different repair facility that would more than likely possess such equipment. We received no argument from him at that time. There was no refusal on our part to put anything back together simply because there was no request to do so. We removed one component, the Valve Cover. We left it displaced in an attempt to help "save a step" in further diagnosis. Had we anticipated this action would have caused any damage to the vehicle, no matter how improbable, we would have re-installed the Cover immediately. Or would have done so at his request. It was thoroughly explained to Mr. ***** that our facility lacked the proper equipment to move forward. We recommended his vehicle to a different facility, wished him well, and did not charge him any amount of money for our services rendered. 

Gatti Automotive is NOT a BBB Accredited Business.

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