Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I love promoting and supporting local businesses. Unfortunately, I didn't have the greatest experience with Techne. A little over 2 years ago, they replaced my water pump. It's connected to the timing system, so the chain, tensioner, etc. all needed to be replaced as well. Bill was over $1700, $1200 of that being labor. I've been working remotely and haven't put a lot of miles on my car since then. About a year after the job, my car developed a weird ticking sound. I asked around and had a few people listened to it. Some said it sounded like a lifter or something else. The last guess I would have had would be the timing chain that had recently been replaced by Techne. A few days ago, the car really began acting badly. It's the timing chain. A chain should last for years. It wasn't even the original reason for the repair. I spoke to Techne, and they said the parts won't be replaced by Ford after 2 years and they won't guarantee their work past a year. I'm stuck with a car needing a timing chain. I'm waiting to speak to the owner, Robert, in a couple days. If he has a solution for me and they work with me on this (I'm willing to purchase new parts since they're out of warranty), then I'll update this review to 5 stars. Simply put, they did not install the chain correctly. The car has had a loss of power and hasn't been right since they did the job. At this point, I would highly recommend going elsewhere if you want a job done correctly. I'll see if they take care of their customers and will provide an update.

  Business Response

  Date: 03/18/2025

  As Mr. ***** states in his own complaint the repairs was made well over 2 years ago and we only offer a 1 yr labor warranty and the parts are warranted by the manufacture for 2 yrs. and its been 2yrs and 3 months. He contacted us after stating he did not bring the car back to us to see the problem that he stated it had after 1 yr and had other people look at the car instead of bringing it back to Techne Mechanical . We told him to bring the vehicle back to us before complaint was made and we would look at the problem. Thank you, Techne Mechanical

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They had my car for over a month. The car was running when they recieved it, they sent it over to Techen, not running. Yes I put the altenator in and it was put in right. Notice they didn't say I put it in wrong. Impossible to do that.
  
  Regards,
  
  ******* ******* fuel pump. Asked if I needed to get it, he said no, they will. As I was leaving I ran into the guy who was working on it. I explained to him, I drove the car that day. He told me when they got the car it wasn’t running. They didn’t know the car was running when I dropped it off. Techen called me and told me the alternator fried the ecm. Had me purchase another 1. In October Techen called to say the car is ready. I paid $663.17 jumped in the car pulled off and came right back. The car was doing exactly what it was doing when I dropped it off to *********. Almost 5 months and over $1000 and it’s doing the exact same thing. Techen said the alternator fried the ecm, they fixed that now they charged an additional $168 for alternator removal and replacement. The new alternator tested bad so **** **** replaced it. Both companies involved refuse to tell **** **** their alternator caused the damages even though both have told me so. Didn’t need the starter, fuel pump, fuel relay, guessing $ me

  Business Response

  Date: 12/12/2022

  We did not know what the problem was and we had spent about 10 hours diagnosing the problem and still could not figure out the problem so we only charged the customer for 2 hours labor and referred him to techne mechanical. Techne mechanical figured out that the customers alternator that he purchased and installed himself had fried the computer. This complaint has nothing to do with us. His complaint is with techne mechanical.

  Business Response

  Date: 12/19/2022

   Mr *******  purchased his on parts  .We determined the problem and installed the parts  Mr ****** furnished . It is up to him to handle any problems with those parts, since we did not furnish the parts we can not help him.   We are sorry for his problems . If you furnish you on parts you have to take responsibility for any problems with those parts.

  Customer Answer

  Date: 12/19/2022

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Regards,
  
  ******* *******When I dropped my car off to ********* Performance my car was running. The only issue with it was the battery light was on due to a bad alternator which was purchased bad by me. After installing it the battery light was still on. ********* passed my car over to Techen mechanical who told me that the alternator fried my ecm. Both companies told me it was different things other than the alternator. ********* said it was the starter. Charged me to put it on and to take it back off. They said they didn't work on my car. They put a new battery cable instead of 2, they fixed the rpm gage, hooked my glove compartment back up, ****** said he changed the ecm to see if it did the same thing which it did because the ecms was good. The bottom line is when I dropped off the car it was running with the battery light on. When Techen handed it back to me, it was doing the exact same thing it was doing when I towed it to *********. $1000 later and it was doing the exact same thing. ********* said it was the starter before they turned it over to Techen. Techen said at 1st it was the fuel pump relay then the fuel pump. It was neither.

  Business Response

  Date: 12/27/2022

  We are unable to do anything ,as we only installed the parts he furnished. He must deal with any warranty claims. 

  Customer Answer

  Date: 12/27/2022

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  The mechanic from Techen mechanical told me in his own words that, the alternator fried the ecm. When I dropped the car off to ********* , my car was running, ecm was Not fried. Starter , fuel pump, and fuel pump relay All was working when I turned over the keys. Over 4 months and over $1000 later I was given the car back exactly the same way when I dropped it off to *********. I took it back to the mechanic at Techen and told him its doing the exact same thing. He said again, it's the alternator. if you don't change it , it will fry this one too. So, I paid Techen another $160 to put the alternator on after taking the old ( new) 1 back to ********. If another alternator would have been put on my car instead of the other things that it clearly didn't need , then this wouldn't be happening. Not my fault
  
  Regards,
  
  ******* *******

  Business Response

  Date: 01/03/2023

  Consumer bought and installed the alternator himself.  Car was towed to ********* who then towed to us.  We did install new alternator, cost $168 because the other one was installed incorrectly or was bad.  We had to do diagnostics on this vehicle since we did not do the initial diagnostics.  Found it was the computer relay and not the fuel pump relay.  We did not install a new fuel pump.   Cost of the computer relay and diagnostics was $663 and some change.

  Customer Answer

  Date: 01/03/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Yes I did install the alternator  battery light was still on. How can 1 put the it on wrong. They know that's impossible. Notice neither company said the alternator was put on wrong. How is that even possible? They know that its not the case. Like putting a square block inside a circle . Not going to fit. It's impossible to put it on backwards or upside down, whatever their trying to say is false. And they know it. 
  
  Regards,
  
  ******* *******