Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped all my seats from my toyota truck back in April. To have them recovered in same pattern and color. I was quoted a price of 1600$ The seats would be complete on July 29. I called day of the 29th. I was informed. They needed more time. I gave them a additional 2 weeks. When I arrived. I couldn't believe the condition of repair. 1st seats was 3 different shades of gray originally. They covered them in BLUE and the material was extremely loose. None of seems matched. Awful work. I told them that's not what I wanted. The guy names ***. Said it was a mix up and they would fix. Needed more time. So I gave them more time. I waited 30 days. I called he wouldn't answer me or return message. I waited another 30 days. He answered and said needed to order material. I went to the business on 10/20. The seats still hadn't been repaired. I told *** I need to take action with court system. He told me the seat WILL be completed today 10/28. I go to business. It's closed and I get no response from phone or their social media accounts. I just want my seats returned. So I can get a reputable business to do repairs. Can you help me?

  Business Response

  Date: 11/18/2022

  We have emailed both owners of the property in question. They know that we are serious about getting their property back to them. We have no interest in keeping their property any longer. We are temporarily closed and nobody is at the shop, but we will do everything we can to meet the owners of the property whenever they wish. And when they pick up the seats, they know that they have 2 options. If they like what they see, they can pay whatever they think is fair. We will not require them to pay what was quoted. And if they do not like what they see, they can take the seats free of charge. Seems more than fair. I have yet to hear back. As background, our family put a lot trust in the employees when both owners had their own medical emergencies at the same time in May. And in hindsight, that was a mistake. The owners did not want 4 employees to not have a job all of a sudden by temporarily closing too soon. The old man's health never got better and in fact, got much, much worse beginning in late July. He hasn't been home since, and has started palliative care just last week. Days to a couple weeks is the prognosis. (I just received a call from one of the owners and learned the old man will be starting hospice care today.) Again, we expected the shop to continue operating even if it really slowed down. And usually, when the business is slow, it is much easier to stay on top of jobs and complete them in a timely manner, and really make it look like we know what we are doing. But the opposite happened. I learned the shop had not been answering the phones very well for about 3 months. So it is no wonder customer complaints skyrocketed. And we certainly understand where customers are coming from. It is why we have closed temporarily and quite honestly, I doubt we will open again anytime soon. It saddens me the employees were not able to live up to the standards the owner expected. If the owners of these seats are serious about getting their property back, we imagine we'd hear from them very, very soon. Again, we want to return their property ASAP.