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Business Profile

Basement Waterproofing

Xpert Foundations, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Basement Waterproofing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2020, I met Luis Sanchez when he was referred to me by an employee of ******* who I had hired to mitigate damage caused by backed up sewer line. At that time, Mr. Sanchez installed a sump pump at a reasonable price and I was happy with the results. We talked about potential work in the future at my home, and Mr. Sanchez said his company could do those repairs.

    In November 2023, I signed a contract with him for repairs and upgrades to my sidewalks, patio, garage, attic gable and to rebuild a new cupola. I paid him $20,000 on November 20, 2023, and $10,000 on December 11, 2023, which was more than half down for the work. On January 8, 2024, I paid $17,900 for repairs to a breezeway. When Mr. Sanchez identified water damage, I paid an additional $4,650 on February 22, 2024, and asked him to include installing new French doors off my bedroom. On March 30, 2004, I paid Mr. Sanchez $6,650 after he discovered water damage to my bedroom floor and he was to install support columns and a water drain outside to mitigate water issues. On April 25, 2024, additional repairs were identified and I paid Mr. Sanchez $11,400 for those repairs. Finally, on June 13, 2024, I paid Mr. Sanchez $1,900 for changes to a cupola that he did not build as agreed, but ordered from a company.

    The original work was supposed to be completed by January 31, 2024. The completion dates were always continued throughout the year, and Mr. Sanchez always had excuses as to why. Finally, in September, I asked Mr. Sanchez for a final completion date and left it up to him. He settled on October 15, 2024. The date came and went without a word from him. Throughout the year, some work was completed but much of it was not. Many of the projects were subpar and I had to hire others to fix the work. I also learned that the quality of material he purchased was always the cheapest available, As a result, his carpenter quit and his stone mason quit. They can substantiate my claims.

    Business Response

    Date: 11/08/2024

    We have reached out to cure the complaint and the client has failed to respond. The matter is being handled by counsel. No further comment.

Xpert Foundations, Inc. is NOT a BBB Accredited Business.

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