We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Business Forms and Systems

Paychecks Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Forms and Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 2023. I took my 2022 taxes into Paychecks Plus and specifically, ******* ** ******** **** who I believe it part owner of the business. He assured me that my 2022 taxes would be filed on time. They were not. They were filed in June 2023. Because of that, I had a penalty of $129.89 for the Virginia tax penalty. I paid that penalty and took the bill and proof of payment to Paychecks Plus for reimbursement. Mr. ******* did reimburse me and advised me to not pay the penalty for the IRS, and instead bring the bill to him and he would try to get an abatement of the charge. However, When I took the IRS penalty bill of $503.41, which I received on July 12, 2023, to Mr. *******, I never heard a word from him. On Nov. 14, 2023 I received another penalty bill from the IRS and the amount had increased by that time, to $515.55. I called Paychecks Plus and spoke with **** *****, who also works in that office. After explaining everything to him, I was told that Mr. ******* was on vacation at that time, but he would look into it. I took the latest IRS bill to Mr. ***** on that same day, July 14, 2023. On Dec. 11, I received yet another penalty bill from the IRS for the amount of $519.52. I took the bill, once again to Paychecks Plus and then I paid it myself. I want to be reimbursed for this money. It was *******  *******'s fault that my taxes were filed late, not mine. Also, when my 2023 taxes were to be filed by another company, I found out that Mr. ******* had said I was dead! He had a death date for me in 2022. I had to pay another $500 deposit to the new company, just to withdraw the 2022 taxes, redo them, refile them with me being alive, and then filing the 2023 taxes, which have not been done to this date. I am very angry with Paychecks Plus and I deserve to be reimbursed the $519.52 plus the $500 deposit with the new company working on my 2023 taxes. Please help me.

    Business Response

    Date: 06/12/2024

    We have reached out to Ms ***** to work out a solution and reimburse her penalties and interest as a result of anything we are liable for.  While I do agree we should have handled this situation better, there has been no evidence to her claim of us marking her deceased on her return.  We will continue to work with her again to resolve any issues she may have with our company.

     

    Customer Answer

    Date: 06/13/2024

    I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have attached a letter stating the reason for my complaint not being accepted by me. It would be very easy for them to reach me, which they have not done. Regards, **** ** *****

    Business Response

    Date: 06/17/2024

    Our office will continue to reach out to Ms ***** to reimburse her for penalties and interest.We continue to stand by our position that her efiled return for 22 was not marked deceased.  Since the return was efiled, the IRS would surely have rejected our submission if we had marked deceased.  They cross reference their taxpayer records with Social Security, which would have triggered an error since she is indeed not deceased.I can't confirm her return was never marked as such.  She could have a copy with a whiteout mark where that may have been the case.  But again I can confirm her efiled and accepted return by the IRS did NOT have her marked dead. 

    Customer Answer

    Date: 06/20/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, **** ** *****

Paychecks Plus is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.