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Business Profile

Colleges and Universities

ECPI University
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a student at the university and I am having great difficulty resolving my attendance for classes and schedules because the university has enrolled me in a class I cannot attend because I must work on days that conflict. I have made 7 attempts to resonate this issue and I cannot get a response to me attending the night classes I was scheduled for. The class that was “unavailable “ because of students moving forward is not true as the entire class has failed., prohibiting forward movement. I have passed all my requirements and have been waiting 2 semesters ti reenroll. The President of the college and the Director of Nursing, along with several professors are causing a hostile environment, and prohibiting me from attending classes with no write nor oral explainable reason. This has a high impact on my financial aide with federal loans and priviate subsidies. I checked into transferring but the accepting collages do not recognize the ECPI credits. I need my questions on classes and tuition answered by the school. I have asked via phone messages and email for answers that have gone unanswered. I may be contacted directly by either party for resolutions

    Business Response

    Date: 06/22/2023

    Student did not meet the requirements of the class in Feb/Mar term. According to program policy. student was removed from class. Student then took Math tutoring in April Term to meet program requirements with the following results. “Email from Student”“ Greetings and salutations! Director of Nursing, Thank you for all your assistance and persistence in getting the job done right. Tonight, I came, I saw, and I conquered!  I have officially passed the math competency exam under the direction of the math professors at ECPI.  This was a milestone for my education in the program, and I could not have been a success without your guidance and direction.  I thank each of the professors that kept me focused on the goal, and I look forward to continuing in the program.  Again, I don't think any of you realize just how hard it has been on me, but I will continue to strive to give my best. Failure is part of the learning processes that cannot be allowed to derail forward progress.  I am ready to continue this journey, so please let me know when to report for my next evening classes. The student was in class April/May term for required PSY class.  Student is in Re-enter Status to return in July night term. Student has only been out 2 Terms.  (There are 3 terms in a Semester). This did not affect Students Financial Aid. Failing Classes does affect Financial Aid ECPI’s Policy is to get the student back on track as quickly as possible when they fail/drop a class.  

    Customer Answer

    Date: 06/30/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ******* ****

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