Complaints
This profile includes complaints for Brown, Edwards & Company, L.L.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
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Initial Complaint
Date:06/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We hired Brown Edwards to assist our business with our taxes. The "advice" that they gave us ended up costing us tens of thousands of dollars in taxes that we should not have had to pay. Once we hired a new accounting firm they immediately advised us that we had been given bad advice and that we never should have been paying the taxes Brown Edwards advised us to pay. They were able to correct the issue with one simple form. Brown Edwards always waited until the day taxes were due to send us our proposed filings and then would rush us to hurry and file that day. This was an issue we brought up over and over and asked not to happen but it would inevitably happen again and again. They missed filing deadlines, they did not advise as to filing deadlines and/or insure that deadlines were met - leading to penalties being assessed. When I questioned them about whether we should be filing to comply with deadlines they would advise no and then tell us well you have penalties because you missed a deadline months later. **** ***** was horrible to work with. I have email after email where he would tell us one thing and then months later tell us something completely different that cost us money we should never have had to pay. When questioned about it later he was condescending and would take no responsibility. He had an accountant working under him on our account who abruptly quit and I highly suspect it was either because he was messing up accounts like ours or because he couldn't take the unethical behavior of this firm. In either case we also suffered the consequences of having the person over our account quit abruptly and there was absolutely no consideration given for that or for the numerous things we were told that were wrong that costs us thousands and thousands of dollars. Then they sent us a $14k bill for having hardly any advice, wrong advice and last minute filings nearly every time that left no time for actual review of the filings.
Business Response
Date: 06/19/2025
We’re sorry to hear that
your experience with our firm did not meet your expectations. At Brown Edwards,
we strive to provide accurate, timely, and professional service to all our
clients, and we take feedback like yours seriously.We’re proud that the vast
majority of our clients report high satisfaction with our services, as
reflected in our consistently strong Net Promoter Scores and long-standing
client relationships. That said, we understand that every client experience
matters.We recognize that tax
matters can be complex and frustrating—especially when changes in internal
accounting or recordkeeping affect anticipated outcomes. We worked diligently
to complete your filings based on the information provided to us, within the timelines
available, and in accordance with the options presented and acknowledged.
We strive to assist all our clients and take our responsibility
seriously, doing our best with the information we have been given.If you would like to
discuss any remaining concerns or clarify any misunderstandings, we welcome the
opportunity to speak with you directly. Please feel free to contact us at *********************** with a time and number at which we can reach you.Customer Answer
Date: 06/25/2025
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have contacted the business to attempt to discuss this matter and have not yet received a response. In further reviewing my billing I am seeing that I have been charged for things such as "lobbying and gift buying" which I never had anything to do with and other fraudulent charges. I completely reject the business' response as they are doing nothing to correct their fraudulent billing.
Regards,
**** *****Business Response
Date: 07/03/2025
As per the voicemail, we have spoken with Ms. ***** on June 26th We are currently reviewing additional information and have reached back out to her to schedule a follow up call. The resolution is progress and we will update once concluded. Thanks for your attention to this matter.
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