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Business Profile

General Contractor

C & L Remodeling
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting on 3/ 15/24 a deposit of $1000 was paid to Charles Hartman of C&L Remodeling for the remodel of a front deck. On 3/20/24 additional $1850 was paid for additional material. The project was completed and a balance of $7110 was paid in full 3/21/24. 6/24/24 a call to Mr. Hartman, that the steps were separating from the railing, Mr Hartman said "**** will be out to put in some screws sometimes this week." I have also spoken with Mr Hartman on 7/24, the last time being Oct 7. Each time I have spoken to Mr Hartman, there has been answers of, being in the hospital , having a knee replacement, and bad weather, also that "****" came out, and I wasn't at home. He could not give me specific date for this. The steps are a hazard coming up to my front door in that they could come apart. I would like the matter fixed as soon as possible.

    Business Response

    Date: 10/27/2024

    To ******* *******,I did talk to you and let you know that we would be to your residence to fix the issue, however my doctor had not fully released me medically from the knee replacement, as i could not drive. We do not employ a person by the name of "****". We have been to your residence, with one of our workers named *******, 2 times but you were not home. We do care about our customers, and we want to make them happy. We can take care of this issue as soon as possible. We need to have you there when we come. We can contact you  and set up a time that would be convenient.Again, we are truly sorry for not getting this done for you in a timely manner.Thank youCharlie HartmanPresident, C&L Remodeling

    Customer Answer

    Date: 10/30/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards, ******* *******

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