Reviews
Customer Review Ratings
Average of 6 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromChristi A
Date: 05/09/2024
1 starChristi A
Date: 05/09/2024
Currently in the 14th floor with my 2 children in nic unit with a notification about some startlingly test results as I am patiently waiting to speak with the nurse on duty. She purposely has side conversations ignoring my need to speak with her about test results.
Carilion Clinic
Date: 05/10/2024
May 10, 2024
BBB Serving Western Virginia
**** ******* ****** ***** *** ******** ** ***** Fax: ************
Attn: ****** ******* ID No: *****
Dear ****** *******:
Carilion Clinic has received your letter dated May 9, 2024, regarding a consumer review complaint filed relating to health care services. As the letter you provided to us may require review of protected health information, Carilion cannot release such information without an authorization. As such, Carilion has reached out directly to the individual to review and address any concerns.
Sincerely,
The Office of Patient Advocacy
Carilion ClinicReview fromBrett R
Date: 01/01/2024
5 starsBrett R
Date: 01/01/2024
I spent the Christmas holidays and after and ICU at Christiansburg carilion ICU unit this is the finest team of nurses doctors and cardiologists I have ever dealt with they met my needs my concerns and it was the best care I have ever received in the hospital anywhere my hands down to the team at the IC unit in Christiansburg they are fantastic,Carilion Clinic
Date: 01/03/2024
January 3, 2024
BBB Serving Western Virginia
**** ******* ****** ***** *** ******** ** ***** Fax: ************
Attn: ****** ******* ID No: *****
Dear ****** *******:
Carilion Clinic has received your letter dated January 1, 2024, regarding a consumer review compliment filed relating to health care services. As the letter you provided to us may require review of protected health information, Carilion cannot release such information without an authorization. As such, Carilion has reached out directly to the individual to review and share feedback related to the compliment with our care teams.
Sincerely,
The Office of Patient Advocacy
Carilion ClinicReview fromTodd L.
Date: 12/19/2023
3 starsTodd L.
Date: 12/19/2023
The nursing staff did not have any respect for my patient rights. They ordered me a covid test without my consent. It was a waste of time. They do this again, I will refuse to take it.Carilion Clinic
Date: 12/20/2023
December 20, 2023
BBB Serving Western Virginia
**** ******* ****** ***** *** ******** ** ***** Fax: ************
Attn: ****** ******* ID No: *****
Dear ****** *******:
Carilion Clinic has received your letter dated December 19, 2023, regarding a consumer review filed relating to health care services. As the letter you provided to us may require review of protected health information, Carilion cannot release such information without an authorization. As such, Carilion has reached out directly to the individual to review and address any concerns.
Sincerely,
The Office of Patient Advocacy
Carilion ClinicReview fromPeter N
Date: 11/03/2023
1 starPeter N
Date: 11/03/2023
I was charged for medications and procedures that were not needed to relieve my pain from a life threatening ailment. This resulted in overpayments from me, Medicare and United Healthcare. No one in Carillon management is available to discuss this.Carilion Clinic
Date: 11/06/2023
Carilion Clinic has received your letter dated November 6, 2023, regarding a consumer review filed
relating to health care services. As the letter you provided to us may require review of protected health
information, Carilion cannot release such information without an authorization. As such, Carilion has
reached out directly to the individual to review and address any concerns.Review fromRichard B
Date: 08/04/2023
1 starRichard B
Date: 08/04/2023
It took me two months to get an appointment at urological clinic. This was after I explained that this was an acute, very painful UTI that my PCP provider had already diagnosed. I was able to to see an NP a month later after I complained to a physician at the clinic that I had seen before. I explained my problem to the NP and RN. the NP then left and I received the most painful catheterization I have ever have ever received from the RN.....and I have been catheterized many times. RN then said I needed to begin self catheterization. I again explained that I thought my urine retention was due to the UTI that had progressed to epididymitis and my prostate felt swollen perhaps causing the urine retention. RN did not respond. When I asked again I was told "things change". I then asked to speak with the NP for a diagnosis...I was told "she is too busy". I was then told that I could leave. I read the notes from my visit and they contained outright inaccuracies and inaccuracies by omission of what was discussed. When I reviewed the notes a few days later, they appear to have been modified...but still were very inaccurate. I wrote down what had occurred during this visit to make sure I did not forget this "meeting". I have shared my notes with my PCP and a physician at the clinc who were both rather shocked and both suggested I file a formal complaint. I do not think this would serve any purpose as I would be filing the complaint with Carillon.
I will never visit a Carillon facility again and suggest patients stay clear of Carillon Healthcare.Carilion Clinic
Date: 08/07/2023
August 7, 2023
BBB Serving Western Virginia
**** ******* ****** ***** *** ******** ** ***** Fax: ************
Attn: ****** ******* ID No: *****
Dear ****** *******:
Carilion Clinic has received your letter dated August 5, 2023, regarding a consumer review filed relating to health care services. As the letter you provided to us may require review of protected health information, Carilion cannot release such information without an authorization. As such, Carilion has reached out directly to the individual to review and address any concerns.
Sincerely,
Carilion Clinic Risk Management and Patient AdvocacyReview fromGrayson C
Date: 06/21/2023
1 starGrayson C
Date: 06/21/2023
More problems with Carilion Billing. We have had multiple instances of Carilion never sending us a bill. We have called and made sure that our contact info is right. At Carilion Billing, we were told that they don't communicate with my chart. If you don't communicate with your online patient portal and you don't send us the bill there is no way to know that we owe anything. We have had multiple bills sent to collections and the call and letters from the collection agency are the first we hear of the bill. Just today I logged into Carilion bill pay and it says we owe for a bill we have never received and the only document they have says "this is not a bill." I then login to my chart and there is no bill there either. We also got a call from a collection agency that is trying to collect for a bill from 10 months ago that we never received. This is after we went through a while ordeal 3 months ago to proactively call and make sure we had found and paid all of our bills which were from 2 and 3 months after the bill we got a call for today. We have never not paid a bill on time when we receive the bill or know about it, but Carilion's billing practices are criminal and need to be investigated by the state.Carilion Clinic
Date: 06/22/2023
June 22, 2023
BBB Serving Western Virginia
**** ******* ****** ***** *** ******** ** ***** Fax: ************
Attn: ****** ******* ID No: *****
Dear ****** *******:
Carilion Clinic has received your letter dated June 21, 2023, regarding a consumer complaint filed relating to health care services and billing. As the letter you provided to us may require review of protected health information, Carilion cannot release such information without an authorization. As such, Carilion has reached out directly to the individual to review and address any concerns.
Sincerely,
*** ***, RN, BSN, MBA, CPHRM
System Senior Director, Clinical Risk Management and Patient Advocacy
Carilion Clinic
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.