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Business Profile

Mold Remediation

Green Home Solutions of Lynchburg

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mold Remediation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company installed a dehumidifier in our crawl space a few years ago. It’s still under warranty. The dehumidifier isn’t working properly so the company had a new one sent to our house, and they said they would come and install it after it arrived. On July 7, 2023 the new dehumidifier arrived. I emailed and texted the company owner, John Whitaker to let him know it arrived.
    It is now Aug 30 and the company hasn’t returned any of my texts, emails or voicemails to come install the dehumidifier. I texted/emailed/left voicemails over nine times. I then contacted the corporate headquarters ###-###-#### and told them I need help with this local agent. I called Corporate at least 7 times and each time they said someone would get in touch with me and resolve my problem. No one ever called me back nor resolved my problem. I asked the Corporate office to connect me with a regional supervisor or leadership and each time they said they can’t connect me. They said they can only send an email and mark the email “urgent”. I also called GHS agents in ********, ******* and ***** ********. They all said they’d call me back and help get this resolved. No one ever called back.
    The dehumidifier is too heavy for me to install and the paperwork says it has to be installed by a qualified technician in order to maintain the warranty. Otherwise, I would just install it and be done with this problem.
    I just need the new dehumidifier installed and hooked up.

Green Home Solutions of Lynchburg is NOT a BBB Accredited Business.

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