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Business Profile

Motorcycle Supplies

2 Wheel Morgue

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/16/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 11th I purchased a neon sign and requested an insured shipment due to it's fragility. (payment posted to my credit card on August 13th)

    On August 16th I received it and immediately noticed the box was bent. Upon opening it I discovered the sign was broken.

    Upon contacting them the same day they apologized and promised they were working with insurance to get reimbursed.

    After waiting for over a month I finally got the sign repaired myself while still not hearing from them. I last heard from them on August 21st.

    In my frustration I posted an honest review of the business on ******. (Oct. 4th) I was immediately accused of lying. They also lied in that they claimed they had promised to help me once I received and forwarded a quote. No such promise had been made.
    They originally stated they would get a refund from insurance.

    Business Response

    Date: 10/24/2023

    The sign was packaged very throughly just like we package everything. If he wants to push the issue with ***, he is welcome to. But after dealing with multiple lies that he has posted all over the internet, we are no longer getting involved. He opted to have it shipped. We shipped it. We ship hundreds of thousands of  that are not damaged.  We have no way of knowing that he did not cause the damage himself. 

    Customer Answer

    Date: 10/24/2023

    I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    I am resubmitting as evidence their promise that they would pursue an insurance claim. Nothing ever came of this. No updates, no resolution, not even proof of a denial of claim.I refute their claim that I am spreading lies all over the internet. I have posted a factual review on ****** , that's it. On the contrary, they are the ones operating in bad faith and spreading falsehoods. According to similar online reviews this is habitual behavior.They have offered zero solutions and even hint I may have damaged the sign myself. I am resubmitting as evidence photos of the box as it arrived, before it was opened. 

    Regards,

    ***** ******

    Business Response

    Date: 11/20/2023

    We tried filing a claim with *** and they said he has to file the claim with the shipper.   We told him we had someone here that could fix the sign for about $100 but he got someone to do it himself.

2 Wheel Morgue is NOT a BBB Accredited Business.

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