Business Profile

New Auto Parts

Advance Auto Parts

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Advance Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

410 total complaints in the last 3 years.
164 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Windshield wipers were purchased for Advanced Auto Parts in *****, ******* in July, 2024. I took the wipers home to install them, but could not remove the old fwd. drivers or passenger side wipers. Therefore, I decided to take advantage of Advanced Auto Parts over to have them install them for no charge. An employee who no longer works there, installed them. When I tried to use the wipers the Driver's side wipe can off, and the metal wiper rocker arm on my 2021 Ford Bronco snapped down, and cracked the windshield. I went back to Advanced Auto Parts in *****, and an employee named "****" identified that the plastic attachment piece for attaching the wiper to the rocker arm was not the correct one, and installed the wiper properly.
Business Response
Date: 12/16/2024
Thank you for providing us with the opportunity to address the complaint that Mr. **** ******** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. We have reached out to our field team to determine fault in regards to the complaint. The store GM has reviewed several dates provided by the customer and stated that at no point does he see where one of our team members installed the wiper blades in question. He did advise the only video he did find shows Mr. ******** leave the store with the wiper blades and then drive out of the parking lot. It would appear in this case that our store is not responsible for the damage mentioned in this case and we will be unable to assist with this claim. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 12/16/2024
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Actually as l said I went home after purchasing the wipers. I could not identify the exact day I was helped by the employee, so they can't exactly identify the correct video tape. Clearly they are lying to not take responsibility for their actions.

Regards,

**** ********
Business Response
Date: 01/02/2025
Thank you for providing us with the opportunity to address the complaint that Mr. **** ******** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.Our store GM has reviewed dates that were provided by the customer and stated that at no point does he see where one of our team members installed the wiper blades. He has reviewed the footage again since and still confirms he has found video that shows Mr. ******** leave the store with the wiper blades and then drive out of the parking lot. Due to this, it would appear that our store is not responsible for the damage mentioned in this case and we will be unable to assist with this claim.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.
Initial Complaint
Date:12/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2014, I purchased a radiator from Advance auto parts with a lifetime warranty. On 10/2/24 I noticed it leaking. Logging into my account it only showed one purchase ever. I have purchased many things from Advance & called customer service, the representative looked up my account & only found one order. I gave him order numbers from 2 other orders & he found those orders. He said Advance was upgrading their computer system & lost my previous orders. I have years of orders for multiple cars in their system & it’s gone.

Losing my records is unacceptable. I had an agreement with them to maintain my order history especially on lifetime warranty parts. I need a new radiator & Advance needs to replace it under the agreed to lifetime warranty.

With Information Technology there’s something called backup & recovery that allows you to recover lost data. There is no reason to lose a customer’s order history in today’s world. Unless they did it on purpose to not have to honor warranty’s on items they’ve sold.

2 weeks later, I checked the Advance website and the two receipts I gave the guy are now added to the one that was previously showing. But that’s all. I called again and spoke to a representative who could not find any other orders or give me additional information.

On November 13th, I emailed with ****** Customer Service Operator, ************ Email: Ecomm 2nd Level

****** . regretted to inform me that she could not find any orders for a radiator under my name. When asked how I should proceed, there was no answer.

As of this date, 12/10/24, my account still only shows 3 items purchased. They have not replaced my account information and I need my lifetime warrantied radiator replaced. I would like them to send me another lifetime warrantied replacement radiator for my 2004 Dodge Ram 1500 with 5.7 Hemi Engine. The vehicle is in my profile with the company. One of many vehicles I've bought parts for from Advance Auto Parts.
Business Response
Date: 12/16/2024
Thank you for providing us with the opportunity to address the complaint that Mr. ***** **** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. We apologize for any confusion regarding our policies or system updates. Our online ordering system does have an "archive" in which older orders are kept for later access if needed. The orders are not "lost or deleted." In regards to the order in question, radiators generally have a 8-10 year lifespan. Our limited lifetime warranty refers to the life of the part itself and not the life of the customer's vehicle. This particular purchase is now more than 10 years of age and would not longer have an active warranty. We are happy to offer a one time courtesy of $50 off a repurchase due to the confusion caused by the explanation of our system. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 12/16/2024
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would not have paid the premium price for a lifetime warrantied radiator if the warranty was only for the life of the product rated at 8-10 years. Nor does Advance specifically state this in any of their lifetime warranty details. Nor have they refused lifetime warranty replacements on other items that they did not lose my account history on. This is disingenuous at best and criminally deceitful at worst. Here is the current lifetime warranty description for their lifetime radiator part number ******. Note, it says nothing about an 8-10 year life span. "All products sold on AdvanceAutoParts.com are covered by warranty. Terms and length vary by product. Check individual product pages for the warranty length applicable to each product. Please see below for the full text of our warranty policies.General Warranty PolicyAdvance Auto Parts Limited Warranty - applies to all products not covered by one of the below warranties.Warranties For Specific ProductsA/C CompressorsBatteriesCylinder HeadsEngine Parts (Melling)Engines - RemanufacturedTransmissions - RemanufacturedProduct Warranty QuestionsPlease contact Customer Care for any warranty questions.Engine and Transmission Warranty ClaimsIf you are experiencing problems with an engine or transmission you purchased from Advance Auto Parts, please call ***** ********, Monday through Friday, 8:00am - 5:30pm Eastern Time. For all other products, please contact Customer Care.Filters and Manufacturer's WarrantiesConsumer purchasers of automotive filters are sometimes told by an automobile dealer-s service writer or mechanic that a brand of replacement filter cannot be used in the consumer-s vehicle during the warranty period. The claim is made that use of the brand will "void the warranty," with the statement or implication that only the original equipment brand of filters may be used. This, of course, tends to cast doubt on the quality of the replacement filter.That claim is simply not true. If the consumer asks for the statement in writing, he will not receive it. Nevertheless, the consumer may feel uneasy about using replacement filters that are not original equipment. With the large number of do-it-yourselfers who prefer to install their own filters, this misleading claim should be corrected.Under the Magnuson - Moss Warranty Act, 15U.S.C. SS 2301-2312 (1982) and general principles of the Federal Trade Commission Act, a manufacturer may not require the use of any brand of filter (or any other article) unless the manufacturer provides the item free of charge under the terms of the warranty.So, if the consumer is told that only the original equipment filter will not void the warranty, he should request that the OE filter be supplied free of charge. If he is charged for the filter, the manufacturer will be violating the Magnuson - Moss Warranty Act and other applicable law.By providing this information to consumers, the Filter Manufacturers Council can help to combat the erroneous claim that a brand of replacement filter other than the original equipment will "void the warranty."It should be noted that the Magnuson - Moss Warranty Act is a federal law that applies to consumer products. The Federal Trade Commission has authority to enforce the Magnuson - Moss Warranty Act, including obtaining injunctions and orders containing affirmative relief. In addition, a consumer can bring suit under the Magnuson - Moss Warranty Act. "Advance has not addressed losing my order history. It is not in the archived section or the 3 reps I talked to would have found it. Or were they instructed not to find it for customers with a warranty claim? I have been a loyal customer of Advance since they came to ******* in the early to mid 1990's. I am asking them to honor their lifetime warranty on the radiator I purchased in good faith from them.
Regards,

***** ****
Business Response
Date: 01/02/2025
Thank you for providing us with the opportunity to address
the complaint that ***** **** has filed. It is important for us to hear from
our customers, and we will strive to meet your expectations. We do apologize for any inconvenience that has been experienced.
However, our policy regarding warranties does state "All products sold
on AdvanceAutoParts.com are
covered by warranty. Terms and length vary by product. Check individual product
pages for the warranty length applicable to each product.” This is referring to
the fact that different products have different warranties and different life
expectancies. Our limited warranty is for the lifespan of the part. At this
time this time has been exceeded and we can ont assist in warranting this
specific product at this itme. Our promise is to provide superior customer service and
offer high quality products when you need them. Thank you for allowing us to
respond.
Customer Answer
Date: 01/03/2025
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I provided previously, the description of the warranty from their product pages. It does not indicate the specific warranty length applicable to the radiator. They are obviously evading responsibility for their fulfillment of the lifetime warranty contract with the radiator as they do not give it a written expiration on their product pages.

Regards,

***** ****
Initial Complaint
Date:12/09/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased AGM Platinum Battery with 36 MO Free REPL 0 Mo Prorated from Advance on 11/25/22. On 12/8/24 car was starting slow but still starting so I put my battery tester on it which revealed it to be 27% health 45%, 443 CCA (rated at 760A). My tester said to replace the battery. Keep in mind the battery was still starting the car. Took it out and took it in WITH my receipt and asked them to test it. They refused to honor the warranty stating the tester could not test the battery and that it had to be charged first. Showed them the screenshot from my tester with it testing bad. Told them I wasn't going to leave my wife's vehicle down with them nearing closing and her needing it for work the next day. When spending $239.99 on a battery with a 3 year warranty, I expect it to be warrantied if it fails in three years. I was not going to leave the battery as I needed to get one back to my wife's vehicle so told them i would take my money elsewhere. I'm not shopping there ever again. Store # ***** ***** ****** *********** *** Horrible customer service.
Business Response
Date: 12/12/2024
Thank you for providing us with the opportunity to address the complaint that ******* ******, has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. We apologize for the inconvenience this has caused. The store is required to test and then charge the battery before providing a new part. If you have repurchased the battery, please provide us the new receipt from the competitor and we will gladly refund you via check, to the address listed in the complaint. Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 12/20/2024
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposal would resolve my complaint *however* their was no option to upload my receipt from the competitor business "click here to view options" did nothing. I clicked this option as I did not want it closed until they could make good on their offer.
Please mail check to address listed in complaint:******* ******
Business Response
Date: 12/30/2024
Thank you for providing us the competitors receipt. We will
submit a check request in the amount of $257.19 and send to the address listed
in the complaint. Our promise is to provide superior customer service and
offer high-quality products when you need them. Thank you for allowing us to
respond.
Customer Answer
Date: 12/30/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* ******
Initial Complaint
Date:12/09/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
False advertisement
When attempting to purchase a battery for my Ford Escape, they advertise free installation which they refused to install
Business Response
Date: 12/10/2024
Thank you for providing us with the opportunity to address the complaint that ****** ******** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. We apologize for any inconvenience or confusion this may have caused. While we do advertise "free installation" we do include on the signage a disclosure that states "most vehicles." This is to cover the exception of those batteries which must be professionally installed. Our stores do not have the equipment or experience to install those types of batteries with out the risk of causing damage to a customer's vehicle. Our policy advises that our stores are prohibited from attempting the installation of any battery marked as needing professional installation by a mechanic. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.
Initial Complaint
Date:12/07/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the website and looked up spark plugs (part # *****) and ignition coils (part# *****) and added 6 of each of them to my cart and the price more then doubled from what was advertised. The spark plugs went from 4.80 each(3.84 with code) to 11.99 and the ignition coils went from 39.60 (31.68 with code) to 98.99 and when I called customer service they said that the price is only for stores that are going out of business of which there are none in my area and the will not honor the price. I informed them that no where on their website does not say that any where and they acknowledged that it doesn’t say that and still refuse to help. I spoke with **** case# *******. I would like them to honor the advertised price
Business Response
Date: 12/09/2024
Thank you for providing us with the opportunity to address the complaint that Mr. ****** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.We apologize for the confusion. Due to the upcoming store closures, there may be clearance prices showing for some parts on the website that are for those specific stores only. At this time we cannot match those clearance prices online or in stores that will remain openOur promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.
Initial Complaint
Date:12/07/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Advanced Auto has a sale listed on a toolbox, I have all my info listed and my local store selected, it says out of stock locally but says I can get select free shipping to my home bc it’s over $35.00, but when I add it to my cart, it goes back to the presale price. I called Advance auto customer service and they said that it was only for certain stores. Even though it doesn’t say that anywhere on there website. They said it doesn’t matter if it says it or not, they would not honor the sale price, even though it was listed as an option for my area online.
Business Response
Date: 12/09/2024
Thank you for providing us with the opportunity to address the complaint that Mr. ******* has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.We apologize for the confusion. Due to the upcoming store closures, there may be clearance prices showing for some parts on the website that are for those specific stores only. At this time we cannot match those clearance prices online or in stores that will remain openOur promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 12/09/2024
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While I do understand that this may have been intended for store closures, that is not what the website says, I have my local store selected and the while it does say that it is not in stock, it gives me the option to have it shipped to my house for free. No where on the page does it say this is for select stores. This constitutes false advertising on your part. I personally own a business, and if I listed parts for the wrong price, I would be required by consumer law to sell those parts for the listed price, no matter how much I would not want to.

Regards,

***** *******
Business Response
Date: 12/17/2024
Advance Auto Parts agrees to match the price for part number ******* to $356.39 as a One Time Courtesy for Ship to Home. Going forward clearance pricing is only available for the specific stores that are closing. Please have Mr. ******* contact us to place the order and refer to case #******** when doing so. Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.
Initial Complaint
Date:12/04/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a brand new battery for $130 from this “business”. Got it home and it’s dead. I need a battery now so I drove back to the store to return it for a refund and go somewhere else since it’s not a good sign that they are selling new batteries that are dead and I need it now. They refused to refund me and said that the only thing they would do is charge it and I have to come back tomorrow! I have never experienced such bad business. They sold me a new battery that was dead. Now I’m without a battery that I need today and they have the 130. I paid for it as well.
Business Response
Date: 12/04/2024
Thank you for providing us with the opportunity to address
the complaint that ***** ********, has filed. It is important for us to hear
from our customers, and we will strive to meet your expectations. The field leadership team has offered to refund Mr. ********
for the battery. We apologize for the inconvenience this has caused. Our promise is to provide superior customer service and
offer high-quality products when you need them. Thank you for allowing us to
respond.
Customer Answer
Date: 12/04/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** ********
Initial Complaint
Date:12/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a product at the advanced auto store located at **** ********* ***** *** **** ** ***** only to discover not 10 minutes later that the parts needed were found and no longer needed to buy them so I turned around and asked for a return only to be told all sales are final, I hadn’t been told this before I had no clue it was final and all I got was a dirty look until I left. I’m extremely disappointed and feel mislead
Business Response
Date: 12/06/2024
Thank you for providing us with the opportunity to address
the complaint that ***** **** has filed. It is important for us to hear from our
customers, and we will strive to meet your expectations. We do currently have several stores that are closing and we apologize for the inconvenience or confusion that may be causing. Due to this issue sales are final for purchases made at those locations and it is listed on the sales receipts as well. In addition, the products purchased are also frequently purchased, used and then returned and as such the stores that are not closing must inspect them for use and deny their return if that appears to be the case as well. Our promise is to provide superior customer service and
offer high quality products when you need them. Thank you for allowing us to
respond.
Initial Complaint
Date:11/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a DieHard Platinum AGM battery from Advance Auto Parts on August 31, 2023, based on the warranty advertised on the company’s website. The warranty listed on the website clearly indicated a 3-year warranty for this product, as shown in the attached screenshot. However, the battery failed after just over one year of use.

When I went to the Advance Auto Parts store in ********** to get the battery replaced under the advertised warranty, I was told that the warranty had expired and that the company could not honor it. As a result, I was forced to purchase a new identical battery for $149.99, plus tax, and additionally had to purchase an extended warranty for $22.00 in order to ensure coverage in the future.

I reached out to Advance Auto Parts customer support, explaining the situation and informing them that the warranty I had relied on was not honored. Unfortunately, I have received the same canned response repeatedly, stating that the warranty is as printed on the receipt, not acknowledging the discrepancy between the advertised warranty and the one printed on my receipt. I informed customer service that this practice constitutes deceptive business practices and illegal advertising. However, their response has been the same every time—stating that the warranty is as shown on the receipt, which is irrelevant to the fact that I purchased based on the advertised 3-year warranty.

Expected Resolution:

I request a full refund for the new battery, including tax and the extended warranty I was forced to purchase, totaling $149.99 + tax + $22.00, and that the original advertised 3-year warranty be honored for the product I initially purchased.

Additional Notes:

I believe this to be a case of false advertising, as I made the purchase based on the warranty information provided by Advance Auto Parts on its website. The fact that the warranty on the receipt was different is a misleading practice, which I believe needs to be addressed.
Business Response
Date: 11/29/2024
Thank you for providing us with the opportunity to address
the complaint that ***** *****, has filed. It is important for us to hear from
our customers, and we will strive to meet your expectations. When purchasing a battery, it is best to select the actual
battery to determine the warranty period for the one you want. The item and
part # AUS14-1 has a 1 year free replacement. (Screen shot provided). We will
submit a check request as a courtesy for Mr. ****** and send it to the address
listed on the complaint. Our promise is to provide superior customer service and
offer high-quality products when you need them. Thank you for allowing us to
respond.
Initial Complaint
Date:11/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Alternator for my 2003 Acura TL at Advance Auto Parts. After a couple of months the alternator stopped working, I went to the store on ********* *** ********** ** on November 7th and met with an associate who told me that the part was still under warranty and ordered a new alternator from another branch. The associate told me to come back in a week and my part would be ready, and all I needed to do was bring in the defective part for a swap. Upon arrival 7 days later I meet with an associate named ***** and ******, I was told that nothing was ordered and my request cannot be honored. I explained what happened and was told they couldn't do anything even though it was in their computer that I was at the store on the 7th. I later meet with the store Manager ******** on Saturday, and explained to her what happened she told me there was nothing she could do about the situation told me she wasn't going to argue with me and ordered me to leave the store. All this incident was captured on camera and can be released upon request. I feel that ******** as a manager handled the situation very poorly and was very rude, I told her to find out who worked on the 7th and the whole situation could have be resolved. Advance Auto Parts failed to honor their warranty and I am requesting my full refund for a defective product.
Business Response
Date: 11/29/2024
Thank you for providing us with the opportunity to address
the complaint that ********* *********, has filed.
It is important for us to hear from our customers, and we will strive to meet
your expectations. We have spoken with the field leadership team who is willing
to assist the customer. They are giving him the option of an exchange or
refund. Our promise is to provide superior customer service and
offer high-quality products when you need them. Thank you for allowing us to
respond.

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Advance Auto Parts is NOT a BBB Accredited Business.